Tarun Nischal Email & Phone Number

Noida, Up, In

India

Lead Calabrio's strategic agenda of leveraging India to provide a strong eco-system, committed to provide 24 X 7 services which are reliable, customer-centric and consistent across the globe. Excited to be part of this enriching experience!

Navi Mumbai

● Head IT Program Management and Service Management Function Service Scope i. e. 60000+ Servers, 200+ Storage & Backup Devices, 3000+ Network Devices, 400+ internal applications, 3 IDCs + 220 Circle Locations ● Managing Partner KPIs across delivery locations ● Managing Integrated Services Delivery across portfolios covering Surveillance, Service Mgmt including Incident, Problem and Changes for the PAN India Services ● Automated Management Dashboards, Daily/ Weekly and ad-hoc management reports across IT Organization using Business Objects & Tableau Reports ● Part of a core team to drive alarm reduction initiative reduced about 60% alarms over a period of 8 months ● Build Service Catalogue, negotiated & defined KPIs, SLA/ OLAs with business and setup end to end HP SM Suite to handle the SM Workflows ● Lead ISO Governance for the whole of IDC Org. including IT and Facility Operations and had ‘0’ non-conformance in last four years ● Key projects delivered included building and setting up system surveillance and response with HP Suite

Gurgaon, Haryana, India

● Lead IT Pre-Sales, RFIs/ RFPs & IT Consultancy LOB for Capital Market ● IT Solution Architect includes RIM/ ROC/ Windows/ Unix/ Linux/ VMware/ Citrix/ Virtualization/ Network (Cisco, Avaya), Security, ITIL and Six Sigma ● Defined and drove 30% cost reduction (Staffing, Quality Concepts (ShiftLeft), Cost Arbitrage, Automation, Unified Monitoring, and Reporting Platform Integration (RoCMON), Common Support, Contracts, Asset, IT Design) ● Delivered IT Solutions for 6 Global Clients in six months, converted and implemented about 3 ● Surveillance Services Portfolio included serving customers on platforms like Microsoft Service Centre, HP Open View, Tivoli, Remedy, RoCMON.

Gurgaon, Haryana, India

● Lead the IT Function along with the core team to start India – To – India Services, successfully build business of 3500+ FTEs within two years from inception ● Improved IT profit margins by 37% for the year 2012 & Net Promoter Score to a record level of 95% ● Delivered out of the box solutions to many customers resulted in creating mutual success and credibility ● Was part of the core team to design and implemented TRAI Call Filtering for DND Customers in PAN India ● E2E Mgmt of Data Centre, NOC, EUC, Security Services and application infrastructure, Integration, New Site Build-Up, IT Transition to support ‘Virtual Captive’ Model ● Drove 27% cost reduction by bringing Automation, Gain Share, Staffing, Common Support and renegotiating contracts ● Integrated Change Management with Client, reduced emergency changes by 90% ● Automation delivered benefit (using Inventys) worth ~$300K over the contract period ● 6 Data Centre/ BU migrations to 3 new SEZs with ‘zero’ downtime ● Solutions Offered: VMWare/ Citrix Virtualization/ BPM/ Network (Cisco, Avaya, and Aspect), Recording Platforms (Avaya, Aspect, and Nice, etc.), Security and ITIL

Jaipur, Rajasthan, India

● Lead IT for GE Commercial Finance CoE across India and was responsible to manage overall IT Services, Digitization, Transitions and new business solution/ sign ups ● Acted as highest level of IT Escalation Point in India for aligned business ● Recovered most critical businesses post Sitapura Fire incident overnight to save huge business loss ● Delivered dual phased work from home projects across two sites for 3000 employees ● Lead IT Operations with team of 83 people and 4000+ FTEs, spread across two locations ● Build 800 FTEs space from cabling to activation on a plain floor plate in record time of one month for recovering critical operations from alternate site

Managed IT Operations, led design and build of new data center and consolidation of IT Infrastructure across north India. Introduced virtualization and consolidated IT Infrastructure to optimize ROI. Introduced SLA-based Centralized IT Service Delivery Model as per ITIL Framework. The initiative helped overall reduction of IT Cost by 35% average over period of 4 years. Instrumental in implementing and getting organization certified on ISO 27001 and SAS 70 Standards.

Gurgaon, Haryana, India

Managed Work Place Technologies/ Desk side Support, Global Windows Server Support, Global IT Service Desk and Citrix Support for 14 countries (including India). Provided remote infrastructure support services to a user base of 4,000+ employees and 4,500+ applications and underlying infrastructure, with help of 70+ resources. As extended role, managed company’s Incident and Problem Management functions to ensure application availability; and also worked with Quality Team for launching quality initiatives. Functioned in extended capacity as Manager MSU, wherein provided design and support consultancy to Citrix Initiatives in the company and also led the implementation of IT Platforms at company’s global data center for supporting timely business transformation. Led IT Engagements with regard to BCP (Business Continuity Planning) at a corporate level. Served as Member of Change Control Board Panel.Achieved improvement in the overall service desk matrix from 50% call abandon rate to 97% for IT Services within 3 months.Launched standard ITSR Portal and defined overall process around the service desk incidents and new requests.Introduced Standard IT Escalation Matrix and procedure.

Responsible for IT Operations, Digitization, Solution, Commercial Proposals and Pre-sales Services for the GE Commercial Finance CoE. Managed Operations for 1200+ employees, spread across 5 locations within India. Work required managing stakeholders from customers organizations within US and India.

Lead consultancy services for Server Based Computing/ Citrix/ Windows stream of organization's business.

Delhi, India

Responsible for providing Techno-Commercial Solution around Microsft, Citrix, Lotus, Adobe, McAfee, Panda, Novell and Sun range of products and services.

Mba/ Pgdba, Marketing/Marketing Management, General, B

Diploma, Computer/Information Technology Administration And Management

Network Centered Computing, Computer Systems Networking And Telecommunications, B

B. Com., Accounting And Finance