I am actively interested in applying for the roles like Trainer, Service delivery/ IT helpdesk or MSP management roles. My skills and experience can be a good match for best interest of the organisation, as in my past experience I got chance to work for various brands and handle the customers in busy fast pace as well as in COVID-19 pandemic days as well. I have strong caliber and potential to be an asset and stand along company’s rules and regulations. I have a positive attitude towards the customers needs. I enjoy customer service with passion. Delivering solutions to the customer is the skill that comes from past experience and self confidence.I am a totally committed individual also being humble, polite and spontaneous and communicative. I would be happy to be work together in benefits of organisation overall with catering my abilities for business betterment.Experienced on MSP/RMM and other tools as follow : Datto Autotask, Datto RMM, service now, MSD, Connectwise Manage, Connectwise Automate. Cisco Meeraki, firewall configure, Microsoft Intune administrator, Splunk, IP communicator.• Desktop operating system maintenance, troubleshooting, and diagnosis.• Desktop connectivity troubleshooting.• Application installation and support.• Printer installation and support.• Client VPN installation and support.• Microsoft Office Suite support.• Firewall configuration / manage• AD user account management.• Office 365/Exchange user account management.• Desktop antimalware administration and resolution.• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.• Monitoring / Remote monitoring and management system alerts and notifications and respond accordingly through service tickets.• Good conceptual understanding of Windows architecture.• Hands-on experience on Wintel Technologies.• Experienced into end-user support team.• Hands-on experience on user administration & management (AD, O365, VMWare, hyperV etc.)• Troubleshooting Desktop Issues, MacBook, IOS devices.• SAAS , Salesforce and CRM integration with other cross applications• SONiC - Software for Open Networking in the Cloud and Microsoft Sentinel.• Auto-task Workplace (Soonr) Administration• Experience on MDM administration and using Microsoft Intunes, working on Azure, SharePoint or Microsoft Teams. Administrator for iOS and Android Management platform.