• Manage an engagement team creating strategy for optimal alumni outreach. Oversee all aspects of execution, including content, identifying partnership, event planning, marketing, and logistics.• Partner with the Revenue Team to develop an internal process that follows the volunteer lifecycle, maximizing their engagement and eventually philanthropy.• Developed an engagement score to track alumni participation and connectedness. The score is utilized to educate the Revenue Team, Prospect Development and Alumni Engagement on capacity and engagement to assist in building strong portfolios and building the donor pipeline.• Manage the Alumni Board of Directors through quarterly meetings, subcommittee meetings, and fundraising strategies.• Oversee the strategy for seven regional alumni chapters, four affinity groups, and six industry groups.• Served on a university-wide Salesforce Working Group, standardizing best practices and identifying system enhancements for alumni data.• Provided oversight to the Alumni Mentorship Program. Managed the transition from an internal operation system to a third party provider to aid in increased customer service. Created trainings for internal and external constituents to increase efficiency in the platform.• Subject-matter expert on a cross-functional university team tasked with acquiring and implementing a nonprofit CRM solution.• Interface with C-level executives, including the Board of Trustees, the USF President, Vice Presidents, Deans, and top university donors.• Manage the $430K department budget while maintaining fiscal responsibility.• Oversee and mentor a team of five full-time associates, three part-time staff, and volunteers.

• Managed nine regional volunteer boards, actively recruiting new members and planning activities and communication plans for each region.• Piloted a volunteer peer-to-peer fundraising model to increase philanthropy.• In collaboration with internal staff and campus partners, planned a three day Alumni Weekend eventfeaturing programming from campus partners and notable alumni• Aided in planning the Alumni Awards Gala recognizing our most influential alumni and their support of the university.• Conceptualized, planned and executed up to a dozen regional events annually.

• Built and maintained positive working relationships with external volunteers and on-campus partners• Established a process for donor advised scholarships in partnership with Financial Aid andStewardship• Planned and executed the inaugural Bay Area Leaders Summit, bringing together all alumni volunteers for university updates and planning.• Conceptualized, planned and executed up to a dozen regional events annually.

• Handled confidential information with caution and professionalism.• Reviewed and approved expense reports submissions for the Development Division.• Served as the liaison to the Trustee Development Committee ensuring that members had thenecessary materials and information. Conducted individual weekly meetings with the Chair to ensurehe was up to date on all university happenings. Wrote and distributed minutes.• Created contact reports for any leadership donor or external constituent visits.• Assisted in scheduling donor visits and leadership meetings for the VIce President, including travel,both international and domestic.• Provided overall operations management for the Development Division.• Planned and executed monthly division wide meetings with leadership updates and guest speakers.

• Reviewed individual team and operating budgets on a monthly basis and provided reports to internal staff.• Secured home and away travel contracts and funding.• In conjunction with Financial Aid, determined available awards for incoming and current student-athletes.• In partnership with Accounting and Business Services, conducted annual audit of all14 Division 1 teambudgets.• Reviewed and approved all branded merchandise for sale in university shops.• Reviewed and approves all Athletic staff expense report submissions.

• Provided customer service to the Athletic Department through general inquiries, student-athlete and coach support and Athletic leadership support.• Coordinated annual end-of-year awards banquets for all 14 Division 1 university athletic programs for more than 200 student-athletes.• Planned the Athletic Department’s internal and external events while providing administrative support to all staff, coaches, and student-athletes in the department.• Arranged team travel for athletic teams. Negotiated and secured hotel, flight, and ground transportation contracts, created itineraries, and remained on-call while teams were traveling.