Taryn Busche Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Oversee a team of 5 associate and specialist-level direct reports and assist in managing team of 25+Developed department-wide training program for new hires as a subject matter expert and a company-wide refresher training programTook part in "Train the Trainer" soft-skills program to develop interpersonal skills needed to effectively train new hires and peersManage 4 national broker partnerships' book of business for Core team as well as Standalone ACA clients company-wideHandles escalations from clients/brokers due to system concerns, invoicing, pricing disputes or customer dissatisfactionPartners with department heads from across the company to bring about effective change in processes, including managing Customer Success project to develop training program for contract hires onboarded into renewals teamPresent projects and deliverables to senior and/or executive leadership effectively and comfortably and assists in streamlining processes department-wide

Orlando, Florida, United States

Interviewed, onboarded and trained 15 members of the team within four months and spearheadedonboarding initiatives in PST, MST and EST time zonesAct as secondary escalation point in high-volume customer support role and SME for BenefitsAdministration SaaS systemPartner with Learning and Development teams to develop 90 day standardized training program forCustomer Support departmentConduct regular review meetings and use performance metrics to guide training outreach

Orlando, Florida, United States

Respond to client phone calls and emails regarding system-related questionsFacilitate client issue/inquiry resolution by working with 3rd parties and health insurance carrier contactsEngage and coordinate with other PlanSource teams and departments to ensure client issue resolution

Orlando, Florida, United States

Working as sole overnight concierge, assist guests with checking in to the resort, creating reservations and optimizing travel itinerariesRun reports nightly using NewKnowledge and SAP that are used to display bigger picture of arrivals, departures and staffing needs of the resort for the dayWorked closely with guests, displaying high respect for privacyRemedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills

Orlando, Florida, United States

Coordinates placement of Disney program participants in company sponsored housingHelped integrate the housing placement system with our building management partners to provide a seamless transition from our existing housing complexes to a brand new housing campusPartners with Company health services team to ensure that participant medical accommodations are met, and employee relations team to accommodate religious needs within company-sponsored housing

Orlando, Florida, United States

Assist domestic and international program participants in the Earning, Living and Learning components of their internships with The Walt Disney Company.Partner with other departments and third party companies to respond and address participant questions and concernsFacilitate meetings with college program participants up to 3 times a week to mediate conversation and troubleshoot conflict resolutionUsed Zendesk Integrated customer support software to respond to participant questions and concerns, used metrics to track various maintenance requests or frequently asked questions to forecast underlying maintenance issues or prompt targeted messagingDeveloped and spear-headed initiative throughout Disney Programs Housing to reach out personally to incoming program participants via company email, sent up to 1200 emails each week to build participant connections before arrivalWas recognized twice by management for going above and beyond for participants and fellow coworkersPartnered with management to integrate Chargerback lost and found software, developed Standard Operating Guide and trained fellow cast members on the new process to ensure seamless transition

Disney'S Yacht And Beach Club Resorts

Working as sole overnight concierge, assist guests with checking in to the resort, creating reservations and optimizing travel itinerariesRun reports nightly using NewKnowledge and SAP that are used to display bigger picture of arrivals, departures and staffing needs of the resort for the dayWorked closely with guests, displaying high respect for privacyRemedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills

Orlando, Florida Area

Incorporate diverse points of view while listening to employee concerns, following up with employees to ensure that any concerns have been resolved.

Disney'S Caribbean Beach Resort

Greeting guests arriving at Disney's Caribbean Beach Resort and storing luggage to ensure hassle-free check-ins and check-outs.Creating work orders for bellmen and responding to guest questions and concerns.

Long Beach, California, United States

Responsible for orientation, training and supervising student assistants and creating staff schedulesValidated student assistant timesheets and conference billing forms to ensure payroll accuraciesReviewed potential candidate resumes and took part in an interview panel to select new members of the team