Taryn Williams Email and Phone Number

• Designed leadership materials including 9-box, branding, marketing, workshops, OneNote structures for team connections, and SharePoint site creation for the organization. These materials helped to improve communication and collaboration within teams.• Organized the conversion for 60+ compliance courses within the university by creating a waved approach to analyze, review, rebrand, and submit for approval within a short deadline.• Created, maintained, and evaluated all training offerings by sharing feedback with subject matter experts and leadership on enhancing and streamlining our branding and learning platform as one of the fastest-growing universities.• Took ownership of the Length of Service program that recognizes all anniversaries of all USF employees. This consisted of pulling reporting, gathering identified contacts for all respective groups, and cascading information and communication strategies.• Took ownership of the Outstanding Staff Awards program that recognizes all employees who were nominated by their peers for demonstrating "above and beyond" performance excellence and showing support of the values in USF's Strategic Plan.

• Led the creation of several policies, procedures, document libraries, templates, tracking sheets, processes, and strategies for the foundation and creation of the Professional Development Team.• Designed 22 versions of compliance regulatory training to have prepared for the organization within two weeks. This training consisted of the Bank Secrecy Act and Anti-Money Laundering, HMDA General, Ethics in Lending, Conflict of Interest, Fair and Compliant Advertising, and others.• Consulted with business partners to discuss and prioritize what training needs there are and then develop the training to present for the discussion.• Communicated to the entire company when mandatory training was assigned, tracked all completions, and monitored for 100% completion to share with leadership.• Collaborated with leadership to create the first AmeriFirst University college that allowed the organization to access required training, continuation of learning, role-specific, and leadership training.• Partnered with external contacts at Microsoft Corporation to lead Lunch and Learn training sessions covering the Microsoft products and services we utilize as an organization to succeed in our roles.• Mentored designers as they begin in their role and continue to grow ensuring they are confidently prepared for consistency and accuracy of the steps to follow.

• Mentored and onboarded a team of designers to implement the utilization of processes, procedures,compliance, and operational controls of sales practice content.• Created, maintained, and evaluated high-risk sales practice work efforts and effectiveness of proceduresdesigners used to follow appropriate steps. Examples included sales practice modifying and retiring steps, printing steps, alternative delivery document creation steps (ADA required), and template updates for eLearning options.• Performed peer reviews on moderate to high-risk material ensuring it meets risk and brand standards.• Analyzed learning solutions and developed programs for a variety of technical and functional needs while ensuring it was relevant and applicable for the business identified needs. Measurable examples include:• Developed three high-priority online training courses in support of COVID-19 regulations for small businesses within 12 business days, while exceeding expectations for this work by having the courses available two days early. The impact of this solution resulted in daily loan applications being doubled from the expected four per day and job proficiency was reached three days faster (from five to two days).• Updated an instructor led course to avoid risk of facilitators sharing incorrect information by quickly correcting the course and removing outdated information. This was done by collaborating with content reviewers and subject matter experts to obtain approval in one day vs the traditional review schedule of two months. The impact of this solution allowed me to obtain the approval during the meeting and made the content available the same day for facilitators

• Participated as a subject matter expert in learning solution updates to match policies and procedure andthen lead train the trainer sessions to teach facilitators content curriculum updates.• Designed immersive material for change training by aligning to adult learning techniques and standard.• Facilitated and delivered inviting experiences using adult teaching methods for various courses with one ormore components online.• Consulted through training to managers and team members to build crucial skills needed for their role.• Managed multiple projects and provide crucial communication to key business partners to drive the success of multiple large-scale changes.• Trained multiple lines of businesses that include FHA, VA, USDA, Wells-Owned, Bankruptcy, Mediations, Re -Entry, and Litigations. This included system training on MSP/Black Knight and ECaR.• Mentored team members after class to assist them with their ongoing development and growth

• Designed performance based material that supported seasoned and new team members and evaluated the success of the material by sending out a survey asking for feedback.• Strategically planned the branding committee that fulfilled an onboarding experience unique to each team member.• Managed the new hire group of mentors by designing an organized sheet for the new hire to follow, side by side sessions, and gave continuous feedback while analyzing their progress.• Implemented policies, procedures, processes and compliance and operational controls and coach others to success.• Led discussions around changes to credit policy by breaking down our credit policies to ensure the complexity of the information through visuals and engagement.• Consulted through creation and implementation

• Developed customer relationships by identifying needs and presenting recommendations for products and services.• Expanded business relationships and attracted new business by seeking referrals from all customers and marketing.• Demonstrated professional and courteous service to all customers while opening new accounts, processing loan requests, or answering general or commonly asked questions.• Influenced a team goal that allowed the team member to set goals and behaviors on how to reach and exceed their goal by marketing products and services.

• Designed performance based material that supported seasoned and new team members and evaluated the success of the material by sending out a survey asking for feedback.• Strategically planned the branding committee that fulfilled an onboarding experience unique to each team member.• Managed the new hire group of mentors by designing an organized sheet for the new hire to follow, side by side sessions, and gave continuous feedback while analyzing their progress.• Implemented policies, procedures, processes and compliance and operational controls and coach others to success.• Led discussions around changes to credit policy by breaking down our credit policies to ensure the complexity of the information through visuals and engagement.• Consulted through creation and implementation of policies, procedures, processes, and operational controls to our line of business.

• Led team members by completing one-on-ones to discuss strengths and areas of opportunities during customer interactions to ensure each customer interaction was exceptional.• Evaluated the quality score and increase our communication by designing challenges that are engaging and creative to involve all team members.• Designed materials for training purposes of direct reports to support their continuous learning of interacting with customers and marketing our products while remaining compliant.• Led the completion of quarterly compliance tasks required for audit purposes within the branch.

• Partnered and consulted through the implementation of Wachovia transitioning into Wells Fargo in Scranton, Pennsylvania.• Provided a wide range of account services including checking, savings, credit card services, loan processes, documented preparation notary services.• Created efficiency across the team by providing reporting of our goals as a team which allowed us to maintain and exceed monthly and quarterly goals.• Established customer relationships by identifying needs and presenting recommendations for products and services like checking, savings, credit card, debit card, or referring to investments or mortgage partners.