Tasha Lee Scribner Email & Phone Number

West Allis, Wi

Here I continued to apply my skills and experience in customer service, data entry, and skip tracing. I collected on old accounts which often didn't have contact information. I was able to locate phone number, address, or other information necessary for collecting on these accounts. I ensured, accurate and timely bill processing by Providing invoices and other relevant receipts or event sheets to companies for which we provide services. I had to gather information and analyze data independently. I would update contact and client information into company database from the information I obtained or that we had on file. I was able to develop and maintain successful relationships with all clients. My friendly but stern phone etiquette and experience in collections allowed me to minimize stalls and disputes. I also reviewed documents and records including Uploading invoices, requesting information from payees, and monitor authorizations from funding sources to ensure payment. Overall, I provided exceptional customer service.

As an empathetic person, I am able to communicate with the public in a way that shows compassion which helps the consumer/client/customer wanting to work with me to come up with solutions to obtain funds. I am stern but also friendly. I have a low amount of escalated calls that need supervisor attention and am able to handle most calls without supervision. I am knowledgable of the FDCPA and other consumer guidelines and ethics. At KLF, I took incoming calls from consumers, addressed their concerns in regard to a debt/debts that they owed, and attempted to collect the debt in the best possible way for all parties involved. I skip traced using a variety of data bases to aid service of individuals with a low number of people not found. A person who is unaware of the debt is less likely to pay. I enjoy commission and bonus and can be competitive in a fun way so I am drawn to call center and debt collection or sales types of jobs but I am also self-motivated and professional. At KLF, I assisted attorneys with the litigation process and sometimes settled out accounts or came to agreeable arrangements during litigation which can be beneficial for the Law Firm in some situations. The Firm used CLS for data entry so over 50 codes had to be memorized (for timeliness and retention of information) for notation purposes. Debt collector disclosures were memorized and given on each call as needed. I also appeared at court to obtain financial disclosures form individuals. I was very helpful with answering questions from co-workers. My ability to keep an even and understanding tone, while communicating effectively was the ability that allowed me to stand out the most. Lastly, I was making over 150 phone calls per day allowing me multiple potential contacts and chance to make additional commissions. This benefited both myself and the company.

Bachelor’S Degree, Criminal Justice/Law Enforcement Administration

Criminal Justice, Social Welfare/Criminal Law