Tasha Bourne Email & Phone Number

Florida, United States

Miami

Ensure compliance with work standards for the Immigration and Naturalization ServicePerform daily audits and provide findings to higher graded analysts Compile and chart statistical data using Flowchart, Pareto and Bar chartsProvide training to employees and supervisors on new proceduresGather, summarize and analyze information for Monthly Quality.

Manage all quality control/assurance and performance measurement activities; Perform audits and review of work products; track performance across the program against contract performance standards;Coordinate and track corrective and preventive action plans; Analyze performance metrics to detect trends and variations; and assist in continuous process.

Miami/Fort Lauderdale Area

Reported to and assisted the Site Manager in the day-to-day planning and operation of the Field Office Site to which he/she is assigned. Performed the duties of the SM in the absence of the SM. Duties include assisting the SM in supervising mail and file operations, data entry, adjudication, and FDNS activities. Assisted in supervising the Functional Area.

Ensure compliance with work standards for the Immigration and Naturalization ServicePerform daily audits and provide findings to higher graded analysts Compile and chart statistical data using Flowchart, Pareto and Bar chartsProvide training to employees and supervisors on new proceduresGather, summarize and analyze information for Monthly Quality.

Hialeah, Florida

Ensure compliance with work standards for the Immigration and Naturalization ServicePerform daily audits and provide findings to higher graded analysts Compile and chart statistical data using Flowchart, Pareto and Bar chartsProvide training to employees and supervisors on new proceduresGather, summarize and analyze information for Monthly Quality.

Ensure compliance with work standards for the Immigration and Naturalization ServicePerform daily audits and provide findings to higher graded analysts Compile and chart statistical data using Flowchart, Pareto and Bar chartsProvide training to employees and supervisors on new proceduresGather, summarize and analyze information for Monthly Quality.

Ensure compliance with work standards for the Immigration and Naturalization ServicePerform daily audits and provide findings to higher graded analysts Compile and chart statistical data using Flowchart, Pareto and Bar chartsProvide training to employees and supervisors on new proceduresGather, summarize and analyze information for Monthly Quality.

Creating work schedules for 20+ employees, Provided training, order supplies and manage operational/personnel issues. Bridge relations between TSA and Fly Clear to ensure compliance of policies and procedures that have been established.

Duties included scheduling interviews into DHS Computer Systems for final Oath Ceremony, Appeals, and Fingerprints. Responsible for all aspects of certificate preparation (printing, auditing, voiding and correcting) for Court Ceremonies. Performed close out functions into DHS Computer Systems to reflect applicant as naturalized in the system. Processed.

Duties included answering incoming calls in regards to account informationMajor Account Representative (provided new equipment, reviewed account discrepancies, processed renewals and prevented cancellations).

Ba, Organizational Management

Activities and Societies: Golden Key Member

Criminal Justice

Diploma, Medical Assisting