My job is to help the people around me thrive.With 20+ years of experience thriving in Agile, Waterfall, and Kanban SDLC environments, I possess a proven track record of transforming business objectives into tangible user stories and effectively prioritizing backlogs. Throughout my journey, I have excelled in diverse roles including Scrum Master, Customer Support, Trainer, and Quality Assurance Lead, leaving an indelible mark on Real Estate, Finance, and Medical software start-ups as they transitioned to enterprise-level success. What sets me apart as a leader is my innate ability to zoom in on intricate details while never losing sight of the broader picture. This allows me to expertly manage, communicate, and negotiate with teams so that they achieve operational excellence. Most important of all, I adopt a mindset of servant leadership in everything I do so that my teams feel empowered to develop the best software solutions that customers can rely on. As a Scrum Master with extensive experience in SaaS, I am well-versed in the latest industry trends and best practices. I stay up-to-date with the latest tools and technologies, and I am always integrating new solutions to improve the software development process.
Listed skills include Customer Relations, E Learning, Technical Writing, Rfp, and 23 others.