Tasleem Rayali Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Successfully led a four member engineering team to launch Flow Builder - visual call flow configuration tool MVP in 6 months for 5k+ customers of B2B - global cloud voice and contact center solution from concept to launch.• Launched Flow Builder’s 13+ features, prioritizing features such as validation, Time of Day Routing, Percentage based routing. Failover routing, Duplicate flows based on understanding customer problems resulting in increased customer adoption by 15% MoM and number of calls processed by 57% MoM over a period of 14 months since launch.• Post MVP launch, prioritized features improving self service capabilities for customers thus reducing time spent by support on call flow configuration cases by 80% in comparison to legacy virtual attendant product.• Prepared business cases and collaborated cross-functionally with Engineering, Design, Product, business stakeholders such as Marketing, Sales, Operations, and Leadership to prioritize product features based on user values and business goals• Performed thorough impact analysis on customers using integrations saving 4 months of development efforts in building functionalities of a sunsetting third party tool• Implemented Appcues (product adoption tool) company wide; created and managed in app flows for feature guides, announcements, surveys for feature interest and feedback for targeted audience improving feature engagement• Participated in 4 Innovation weeks (internal Hackathon) and won 2 awards for Best Execution and Most Impactful project

• Analyzed the existing designs and create a company-wide design system• Designed permanent responsive solutions for user rage clicks • Redesigned Analytics dashboard to improve usability to win client deals• Reported and fixed visual design inconsistencies based on heuristic evaluation• Performed collaborative design iterations with the product owners & engineers• Synthesized user requirements into new design ideas; create wireframes, and high-fidelity prototypes using Figma and InVision

Boston, Massachusetts, United States

To protect the pack during COVID, NEU has adopted a hybrid learning model where some professors/students attend classes in person and some attend remotely. As an Instructional Assistant I: • Analyzed problems faced by professors and students while conducting attending on-site/off-site classes• Assisted w.r.t classroom technologies and do necessary escalations if necessary• Provided appropriate solutions for smooth functioning

Mumbai Area, India

Migration of data from current application to a new application• Formed xml messages with required data that was used by webservices to send data to other systems.• Converted front end business logic to PL/SQL functions to fetch run time calculated data according to necessary calculations and eventually sending it to other systems.Enhancements and Development• Implemented logic for automatic triggering of reasons that can serve as identification for abnormal behavior of client data.• Worked on workflow configuration for creating and amending client based on parameters.• Worked on mass updates, bulk upload and migration of core application data (KYC, UBO’s, Document, FATCA, AEOI)Implementation of PL/SQL batches• For receiving data from multiple systems and integrating the same according to applicable business rules• Sending data to multiple systems in required formats.• Executed at regular time intervals to incorporate business calculations and pull reports.• Batches to automatically send mails to required recipients related to triggering of events and important data for their action at regular time intervals.• Batches to automatically send mails with required data in specific format for RPA.Continuous improvement• Automated workflow configuration task, which was very tedious, using VB script along with a team member saving 1MD for each configuration.• Identification of data loss and providing fix for the same.Member of 10-member Collaboration team • Planned and executed events for department of 400 people. Some of the activities include managing Town-halls, sessions for graduates who newly joined organization, brainstorming innovative ideas for improving technical knowledge, festive celebrations. • Presented event ideas to leadership team• Designed e-mails to department of 400 people regarding events (flyers, updates, summary) • Maintained documentation/event updates• Lead team for conducting activities for team of 30-35 people

Master Of Science - Ms, Information Systems

Bachelor Of Engineering - Be, Information Technology

Activities and Societies: Creative head of iTantra (Intercollege Cultural cum technical festival) May ‘12 - May ‘15• Brainstormed ideas.