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Hanoi Capital Region

Managing and Operating E-commerce Platforms: Ensuring efficient operations on e-commerce platforms such as Shopee, Lazada, and TikTok to ensure seamless operations.Designing and Implementing ETL Processes with SSIS:Data Ingestion: Gathered data from multiple departments including marketing, sales, and inventory management.ETL Design: Designed and implemented robust ETL processes using SSIS, ensuring efficient data extraction, transformation, and loading.Multidimensional Analysis: Enabled detailed analysis of advertising campaigns, inventory levels, and sales performance.Data Visualization: using Tableau and Power BI to deliver clear insights and facilitate informative reporting across diverse departments and marketing campaigns Optimized Strategies: through data-driven decision-making, resulting in enhanced marketing effectiveness and improved inventory management, thereby boosting overall sales efficiency.

Hanoi Capital Region

SQL Database Management: Managed and maintained SQL databases for VoIP systems, ensuring their performance and reliability.Automation: Automated workflows with n8n to consolidate all chat channels into a single source, increasing management and customer care efficiency.VoIP System Deployment: Installed and configured VoIP systems for customers, ensuring seamless communication and integration with existing infrastructure.Chatbot Development: Researched and implemented chatbot solutions using RASA, enhancing customer interaction and service.Big Data Systems Research: Conducted research on big data storage systems such as Elasticsearch to evaluate their potential for efficient storage, aiming to develop scalable solutions for customer needs.Data Processing with Apache Spark: Studied and utilized Apache Spark for analyzing large datasets, aiming to derive insights crucial for optimizing call traffic management and service development.

Hanoi Capital Region

Monitoring and supervised sales staff across branches nationwide.Synthesized and reported human resources data on work performance across branches weekly, improvement in employee productivity.Compiled statistical human resources data to provide criteria and solutions for improving customer service quality, resulting in a 10%increase in customer satisfaction.