Tate Burton Email & Phone Number

Spanish Fork, UT, US

Orem, Utah, United States

This role is responsible for monitoring and optimizing call center performance by analyzing real-time data, ensuring adherence to Service Level Agreements (SLAs), and generating performance reports with actionable insights. Key duties include forecasting, scheduling, staffing adjustments, and collaborating with cross-functional teams to align operations.

Orem, Utah, United States

- Develop and implement workforce planning strategies to ensure adequate staffing levels to meet operational demands while optimizing labor costs.- Collaborate with department managers and team leaders to understand business priorities, operational requirements, and staffing preferences.- Optimize employee schedules to balance workload distribution.

Orem, Utah, United States

- Oversee day-to-day fulfillment operations, ensuring that jobs scheduled are completed.- Lead a team of 5 agents, providing coaching, training, and performance feedback to ensure high productivity and service quality.- Develop and implement efficient workflows and standard operating procedures to streamline fulfillment processes and improve operational.

Provo, Utah, United States

- Responsible for creating and submitting permit applications for various jurisdictions (requiring various formats and conditions). - Prepare and format various files required in the permit process. - Interact with representatives at AHJs to resolve issues with permits and revisions in a timely manner.- Manage pending permits and provide updates for other.

Provo, Utah, United States

- Provided leadership to a team of account managers, nurturing strong client and co-worker connections and ensuring their needs were met through tailored solutions. - Formulated and executed holistic account strategies, and served as an intermediary between the clientele and our operations team, resulting in elevated customer contentement, sustained.