Event Success Coordinator/Project Manager
- Was hired as a Customer Success Manager and shortly after was approached by the CEO to specifically fill a new role of Event Success Coordinator at the company Immertec, a software development company managing an.
- Helped prepare, coordinate and debrief with multiple departments such as Customer success, Operations, Sales, Engineering, and Product to ensure our events were successful and documented in order to ensure events run.
- Created and helped streamline end-to-end operational processes using the following systems: Jira, Excel, Hubspot, Notion, Teams, Confluence, Ghant and RACI charts, while also taking the time to learn all sides of the.
- Helped lead creation of the company's NPS surveys. Proactively worked with research to help report these numbers quarterly for better insight on our product from our customer base.
- Helped create and facilitate onboarding for our Field Service Engineers along with helping to create training for our QA engineers to help provide troubleshooting resources during our event process.
- Pitched product ideas to the CEO and Product team that were implemented within the technology. Pitched and helped implement the first QR codes into our company’s product and processes to ensure an easier user experience.
Mar 2021 - Feb 2023
