Known as one of the most luxurious hotels in Campos do Jordão, the Ort Hotel was purchased in 2020 and has since undergone several renovations. At the first semester of 2023, its event hall was reopened and with that they needed an experienced team to sell, produce and execute its events. I work at Ort Hotel as an events manager, responsible for all aspects of it, such as customer service, negotiation meetings, site inspections, action plan with the hotel team and event production. My responsibilities, in a renewed department, also included creating a new and attractive visual identity for event sales, as well as a professional and experienced approach to all types of clients, whether for social or corporate events.

Artizan Food is a leading catering company that specializes in providing comprehensive catering services to renowned companies such as Meta, Salesforce, DocuSign, Pinterest, Twitter, Stripe, and many more. During my tenure at Artizan Food, I held a pivotal role in the Pantry Service department, where I successfully managed over 10 client accounts. In this capacity, my responsibilities encompassed various key tasks, including:— Conducting weekly visits to client companies, ensuring regular and proactive engagement.Maintaining constant communication with clients to ensure their specific needs and preferences were met.— Implementing effective inventory control measures to optimize stock management and minimize wastage.— Overseeing the efficient management of staff members, ensuring their productivity and adherence to company standards.— Facilitating the seamless processing of orders, guaranteeing a weekly rotation and diverse selection of products.— Exercising meticulous control over monthly budgets, proactively identifying areas for cost optimization.— Developing and implementing Standard Operating Procedures (SOPs) to streamline operations and maintain consistency.— Actively seeking and collecting feedback from clients regarding the quality of services and products.— As a staff manager, I effectively led and motivated the team, fostering a positive work environment.— Conducting roster management and overseeing payroll processes, ensuring accurate and timely remuneration.— Conducting training sessions for staff members, equipping them with the necessary skills and knowledge.— Conducting interviews and probation reviews to assess candidates and determine their suitability for roles within the company.Through my comprehensive contributions in these areas, I played a vital role in ensuring the overall success and satisfaction of our clients while fostering a productive and cohesive team environment.

The Station House Hotel specializes in the wedding sector, offering a comprehensive range of services including sales, organization, and production of receptions, ceremonies, dinners, and parties, as well as decoration, catering, and accommodation. With an average of 10 to 15 weddings per month, I held the position of Banqueting Manager and successfully oversaw the execution of over 120 weddings.As the Operations Manager, my primary responsibilities encompassed:— Efficiently managing the operations on the wedding day, ensuring smooth execution and a memorable client experience.— Establishing and maintaining direct contact with customers, building strong relationships and ensuring their needs were met.— Managing and coordinating the hotel staff, ensuring effective communication and teamwork throughout the wedding events.— Conducting comprehensive briefings with chefs and staff, ensuring a clear understanding of the client's preferences and requirements.— Overseeing the creation of rosters, ensuring appropriate staff coverage and smooth coordination of tasks.— Implementing effective inventory control measures and handling product ordering with suppliers to ensure sufficient stock and timely deliveries.— Coordinating and conducting tasting menu sessions, ensuring the client's expectations were met and providing a delightful dining experience.— Managing cash handling procedures, ensuring accuracy, security, and compliance with company policies.In addition to wedding-related responsibilities, I managed the bar and restaurant during periods without weddings, ensuring smooth operations and high customer satisfaction.Through my diligent execution of these duties, I played a crucial role in the success of each wedding, exceeding customer expectations and creating unforgettable experiences. Furthermore, my ability to manage the bar and restaurant operations during non-wedding periods showcased my versatility and dedication to ensuring the hotel's overall success.

The Hard Rock Hotel Dublin made its debut in February 2020, but unfortunately had to close its doors just one month later due to the onset of the pandemic. However, in August of the same year, the hotel reopened with several restrictions in place, and I was brought on board to work with the operations team in creating a comprehensive business plan focused on ensuring the safety of both staff and guests. This plan included the development of training programs and Standard Operating Procedures (SOPs).In addition to my role in formulating the business plan, I also took on various other responsibilities, which included:— Providing team leadership, fostering a positive and motivated work environment among the staff.— Handling cash before and after business hours, ensuring accuracy and adherence to financial protocols.— Conducting quality control assessments of food and beverages, maintaining high standards and addressing any areas of improvement.— Active participation in the hotel's weekly Head of Department (HOD) meetings, contributing to strategic discussions and collaborative decision-making.— Overseeing payroll processes, ensuring timely and accurate remuneration for the staff.— Managing roster scheduling, ensuring appropriate staffing levels and efficient allocation of resources.— Implementing effective inventory control measures to optimize stock management and minimize wastage.— During Duty Manager shifts, my primary responsibility was to ensure the smooth operation of the entire hotel, overseeing the productivity of various departments and ensuring exceptional guest service.Through my contributions in these areas, I played a crucial role in the hotel's successful reopening and ongoing operations. By prioritizing the safety and well-being of both staff and guests and effectively managing various operational aspects, I helped create an environment that delivered exceptional experiences to all who stayed at the Hard Rock Hotel Dublin.

I was appointed by Crowne Plaza Hotel to assume a supervisory role, leading and overseeing the Food & Beverage team in both the events department and the hotel's restaurant and bar. My responsibilities as a supervisor and Duty Manager closely mirrored those I undertook at the Hard Rock Hotel. These duties encompassed:— Cash handling, both before and after business hours, ensuring accurate accounting and adherence to financial protocols.— Implementing and maintaining stringent quality control measures for food and beverages, upholding high standards and addressing any areas for improvement.— Active participation in the hotel's weekly Head of Department (HOD) meetings, contributing insights and collaborating on strategic decisions.— Managing payroll processes to ensure timely and accurate remuneration for the staff.— Developing and managing staff rosters, optimizing staffing levels and effectively allocating resources.— Implementing efficient inventory control practices to streamline stock management and minimize wastage.By successfully fulfilling these responsibilities, I played an integral role in maintaining operational excellence and fostering exceptional guest experiences at Crowne Plaza Hotel. Through my diligent management of financial transactions, commitment to maintaining high-quality food and beverage standards, and active participation in strategic discussions, I contributed to the hotel's success. Additionally, my efficient oversight of payroll, rostering, and inventory control ensured optimal resource utilization and cost-effectiveness.

I began my journey at Peppers Resort as a Food & Beverage Assistant with a primary focus on events. Thanks to my exceptional performance and strong leadership skills, I was promoted to the role of Functions & Events Supervisor after a year of service. As a Functions & Events Supervisor, my responsibilities encompassed various key tasks, including:— Conducting weekly planning meetings with managers and coordinators to ensure seamless coordination and effective event execution.— Following up on site inspections to ensure all necessary arrangements and preparations were in place.— Establishing direct contact with clients on the day of the event, ensuring their needs and preferences were met and delivering exceptional service.— Providing leadership to the team involved in the organization, production, and execution of events, overseeing tasks such as roster management, briefing sessions, catering services, room setup, and pack-down procedures, and inventory control.— In the absence of events at the hotel, assuming the role of supervising the bar and restaurant, ensuring smooth operations and maintaining a high level of service.Through my dedicated contributions in these areas, I played a vital role in ensuring the success of events and maintaining a high level of guest satisfaction at Peppers Resort. By effectively coordinating with managers, providing excellent customer service, and leading the team in various event-related tasks, I consistently delivered memorable experiences for clients and guests. Furthermore, my ability to oversee the bar and restaurant operations during non-event periods showcased my versatility and dedication to ensuring the overall success of the establishment.

I was recruited by the Club Med office in São Paulo to play a key role in the creation of the “Destination Wedding” product for resorts in Brazil. Collaborating closely with the commercial team, our objective was to develop comprehensive wedding packages and facilitate seamless coordination between Brazilian clients and resorts abroad. Once the product was finalized, my responsibilities encompassed:— Acquiring customers through targeted B2B and B2C actions conducted at the resorts.— Crafting and presenting proposals tailored to meet the specific needs and preferences of clients.— Managing the sales and reservations process for wedding packages, whether held in Brazil or abroad.— Establishing direct communication with the events team at the resorts, ensuring efficient coordination.— Conducting site inspections to ensure the suitability and quality of venues for wedding events.— Collaborating with clients and the head chef to curate and finalize the wedding menu.— Facilitating tasting sessions to ensure client satisfaction and menu approval.— Engaging with local suppliers to source necessary products and services for wedding events.— Providing comprehensive coordination and support on the wedding day, as well as pre and post-event.By fulfilling these responsibilities, I played an integral role in delivering exceptional destination wedding experiences for Brazilian clients. Through effective customer acquisition, proposal development, sales, and seamless coordination with resorts and suppliers, I helped create unforgettable moments for couples on their special day.

Rocco Décor is an esteemed company specializing in creating exquisite decorations and ambiance for high-class social and corporate events, with a particular focus on the wedding sector in São Paulo. As part of the team, my primary responsibilities encompassed:— Elaborating proposals that capture the vision and requirements of clients, ensuring their desires are translated into a stunning event design.— Actively participating in project meetings with clients, assuming the role of documenting meeting minutes to ensure clear communication and precise execution.— Conducting thorough site inspections to assess the venue and gather essential details for the event setup.— Overseeing the hiring of qualified and skilled staff members, ensuring a reliable and talented team for event execution.— Managing quotes and contracts with suppliers, negotiating favourable terms and ensuring seamless collaboration.— Handling logistics and coordinating pre-production activities to guarantee a smooth and efficient event setup.— Assuring flawless coordination on the day of the event, ensuring all elements are in place and executed with precision.— Managing post-event coordination, including capturing feedback from clients to continuously improve service and processing payments to suppliers.By diligently fulfilling these responsibilities, I contributed to the success and reputation of Rocco Décor by delivering exceptional event experiences to our esteemed clientele. Through meticulous planning, impeccable execution, and attentive post-event coordination, I helped create memorable and enchanting occasions for our clients, solidifying our position as a leader in the industry.