Operations head with Deutsche Bank Investment services Ops at DB India Jaipur. Responsible for Service delivery, People/Performance management, Talent development.

Manager Operations- Head of Tax Services & Corporate Actions Establishes and implements short & long range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and changes required for improvement. Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the… Show more Manager Operations- Head of Tax Services & Corporate Actions Establishes and implements short & long range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and changes required for improvement. Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.• Planning & strategizing BCMS roles and roles responsibilities • SLA Management, Meeting Quality targets, Employee engagement and retention, managing controlled attrition, C-SAT management, Participation in offshoring meetings along with Delivery Assurance and Sales leaders, Escalations handling• Ensuring all processes comply guidelines laid under ISO 9001:2008 & ISMSE• Ensuring sufficient pool of cross trained resources in order to run operations seamlessly in case of unplanned absence from work and attrition• Analyzing deviations from forecasted volumes, resource deployment/re-deployment, Capacity planning• Change Management, setting velocity of change. Absorbing all market driven changes & ensuring necessary coordination both externally with clients & internally as well. Ensuring necessary SOP’s are amended along with other contractual documents Show less