•Manage and Support Network and Desktop related issue in Expo 2020 site.•Providing technical support for all VIP users,Users and Managers at Expo.•Active Directory Management, Create, change, and delete user accounts as per request and delegations.•Installing configuring and upgrading operating systems and software, using standard business and administrative packages.•Email monitoring and support using Office 365, Outlook, and related software.•Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.•Networking (Installation wired and wireless, Configuration, troubleshooting, Monitoring, Management).•Understand customer expectations and address their requirements to maintain customer satisfaction.•Provide customer focused technical support for all installation, upgrading and maintenance activities.•Coordinates with other Information Technology Teams to resolve problems if necessary•To ensure that all customer calls\tickets logged in the service desk are attended to with agreed SLA and an effective resolution is provided.•Responds to all technical emails related to Business applications used, Analyzing the requirements and the issue to decide the respective escalation point.

• Providing IT Support Services to 30 plus chocolala Outlets• Experience in Active directory, GPOs, DNS, DHCP, File & Print server, IIS (web server).• Managing Company domain email, Creating and deleting email id for users as per request.• Microsoft office support for 2010, 2013, 2016 and 2019 • Configuring and troubleshooting outlook for users.• Configuring Ubiquity Access points and giving internet access to users as per request.• Configuring PABX Telephony Systems, Creating Extensions for users.• Managing Biometric Devices and giving access to users as per approval.• Installation, Configuration and maintenance of CCTV Cameras.• Configuring DVR and NVR. Assigning static IP address and giving remote access for cameras.• Configuring Routers and Switches.• Networking with LAN/WAN and active directory for continuous company connection.• TCP/IP Configuration, Internet Maintenance.• Wireless Networking, Networking in Domain environment• Configuring Desktops, Laptops and IOT devices for users. Software installation for users• OS installation:- Windows 7, Windows 8, windows 8.1 & windows 10. • Troubleshooting of hardware and O/S.• Windows maintenance and updating the windows periodically.• Configuring centralized antivirus software to fully protect IT environment.• Monitor the performance of the computer systems and address issues as they arise.• Provide technical support for software reconfigurations to aid in function customization.• Maintaining inventory list.

• Expertise in Windows 2003/2008/2012 R2 server administration and active directory.• Administering technical issues.• Expertise in administering File servers and Print servers.• Sound knowledge on Hyper-V, guest OS installation.• Experience in Active directory, GPOs, DNS, DHCP, File & Print server, IIS (web server), WSUS.• Experience with x86 / x64 Intel, HP ProLiant Rack mounted Servers.• Assisting and giving IT support to all users facing any problem related to Hardware/Software/Network.• The ability to lift 50lb & install Servers and electronic equipment’s in a safe and carefully manner.• Configuring Login Script in the Server for permanent mapping to easy access to the shared folders by the users at their logon • Configuring and promoting ADC (Additional Domain Controller), when DC goes offline.• Maintaining inventory list.• Firewalls (Fortinet/Sophos UTM)• Endpoint Security (Sophos Central, Bitdefender and Kaspersky on-premise console, Malwarebytes)• Cloud Application (O365/Google Apps)• Backup and Recovery solution (Acronis On Premise/Cloud)• Experience in Handling various products (HP Servers, Synology NAS, Qnap NAS , Avaya 1608)• Maintaining offsite Data Replication between NAS through vpn connectivity• Installation, configuring & troubleshooting Avaya IP Agent

• Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.• Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer Systems and network system components.• Provided desk-side support for laptop and desktop computers • Installed Windows operating systems• Installed both computer hardware and software.• Responsible for the maintenance and repair of routers, switches• Configure antivirus software to fully protect IT environment • Monitor the performance of the computer systems and address issues as they arise.

• Reporting directly to the IT Team leader and collaborating closely with other IT team members• Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.• Detecting and resolving critical Hardware failure. Installation of various OS.• Installing, configuring & troubleshooting MS Outlook on computers & Mobiles. • Installation, configuring & troubleshooting Avaya IP Agent.• LAN ID Creation, Validation & updating in Active Directory. Sharing Shared resources & giving proper rights to shared folders as per mail & approval.• Responsible for installing computer hardware & software, Including support on Windows XP and 2007.• Responsible for Maintaining Computers of all configurations.• Carrying out Computer Hardware, Software Solution and Network.• Installation of Operating systems. • Asset Management, maintaining the detailed and latest inventory records.• Installing network printer and local printer.