Tawanda Mutasa Email & Phone Number

Remote

-Respond to customer support tickets.-Resolve customer complaints.-Liaise between clients and internal teams.-Contribute towards departmental and organisational goals.

Remote

- Reached out to several participants via phone and email to ask them to participate in symposiums.- Performed background administrative tasks for 2 symposiums, a podcast, and a documentary.- Collected and organised invoices for suppliers and contractors.- Researched a wide range of topics on issues within the disability community, including unemployment, education, filicide, services, and more.- Wrote social media posts.- Monitored social media channels.- Managed the contact inbox.- Managed files, folders, and online drives.- Tools and technologies worked with include Google Drive, Google Sheets, Google Docs, Otter.ai, X / Twitter, Facebook Meta Business Suite, YouTube, and PRX.

- Research content.- Write highly technical articles.- Make sure sample code works by testing in my own environment.- Edit and optimise articles for SEO.- Topics include Python programming and using VPNs.

● Troubleshooting client technical issues and reporting bugs, customer feedback, and anything else to the development team after testing to enhance customer satisfaction.● Conducting live chats, emails, and forum discussions with customers as the first point of contact, as well as troubleshooting, and escalating tickets when needed.● Supporting both internal and external stakeholders to help them get the most out of the platform.● Testing platform features prior to go-live/public release.● Developing temporary workarounds for clients while the development team works on more permanent solutions.● Creating and enhancing knowledge base/resources (help documentation etc.) for future use.● Acting as a liaison between clients and the finance department for billing, invoicing, refund processes, and enrollment purposes.

● Developed a boarding system and task manager for the organization.● Collaborated with a US-based Frontend Developer using Slack, Zoom, emails, and GitHub.● Utilized tools such as PHP, HTML, and MySQL to program the platform.● Liaised with the React Front-End developer to make sure all components run smoothly when brought together.

Postgraduate Cert, Computer Science

Modules already taken: Computer Science Practice & Principles and Web Design & Development. Pending modules: Software Engineering.

Ba (Hons), Broadcasting And Journalism, 3.87

Certificate In Telephonics, Customer Service Support/Call Center/Teleservice Operation