Tawanda Thomas Email & Phone Number

Limerick, IE

Limerick, County Limerick, Ireland

• Support business growth by upselling and cross-selling as opportunities arose.
• Engage with about 60 customers daily, resolving issues and minimizing disruptions.
• Provide proactive updates to customers, ensuring a great experience.
• Take ownership of the customer journey, providing a seamless experience.
• Contribute to team and department performance by meeting weekly targets.
• Retain customers by negotiating new contracts as well as emphasizing the value of Virgin Media products through marketing, service and last-ditch campaigns.

Dublin, County Dublin, Ireland

• Prepared lesson plans and taught basic Microsoft Office Word, Excel, and PowerPoint skills to 15 people once a week for two hours.
• Designed assignments and projects to assess student learning.
• Selected appropriate instructional materials and technology resources such as W3schools.

New Xanagas

• Managed the IT department of the school single-handedly with 10 teachers,6 support staff and 250 students.
• Implemented an automated student results analysis tool for teachers using Excel saving teachers time and allowing easy access to statistics and student data.
• Transformed computer-illiterate pupils ensuring over 70% became computer-literate.
• Trained 10 teachers on IT skills necessary to integrate ICT into learning on a weekly basis.
• Trained approximately 250 primary-level students living in a remote area in Botswana.
• Installed, maintained, and administered software applications like Microsoft Word, Excel, PowerPoint, and classroom management.

Gaborone, Botswana

• Attended to inbound calls with an average of 100 customers per day every call in less than 1 minute 30 seconds to register their new sim cards.
• Updated and verified already existing customer data by making outbounds calls.
• Listened attentively to customers and provided the best solution to their queries according to the company policies.
• Worked collaboratively in a team of 20 customer service agents to best serve the customers.

Gaborone, Botswana

• Duties performed include;
• Administered and managed user accounts (added, modified, disabled/deleted users in Active Directory).
• Approved, tested and installed applications.
• Monitored and maintained computers and the LAN
• Troubleshooted system and network problems and diagnosed and solved hardware or software faults