Taya Britten, M.Ed. Email and Phone Number

• Coordinated Leadership UGA: Emerging Leaders, a 10-week cohort program for first- and second-year students• Trained, supervised, and empowered six peer leaders to facilitate activities, reflective observation, and abstract conceptualization through discussion in large and small group settings• Built, implemented, and evaluated Qualtrics assessments to drive curriculum modifications and ensure program alignment with Student Affairs Strategic Plan learning priorities• Enhanced and developed curriculum on topics including collaboration, conflict management, social responsibility, communication, and professionalism• Planned and curated panelists, speakers, and activities for monthly lunch-and-learn workshop series on a range of topics including Clifton Strengths, social awareness and responsibility, intercultural competence, and inclusive leadership• Advised 20-person staff responsible for design, copy, photography, marketing, and sales of the Pandora Yearbook• Assisted with administrative duties including participation tracking, roster management, course management via eLearning Commons, and management of allocated and foundation funds in excess of $40,000• Assisted in planning and implementation of the Student Leadership Conference for 200+ attendees• Facilitated workshops for 40+ housing resident assistants and community advocates on leadership styles and collaboration

• Co-Supervised Orientation Leader student staff to ensure consistency in conducting job responsibilities, including assigning and managing orientation leader assignments, weekly one-on-on meetings, and off-campus team building excursions• Co-Coordinated overnight check-in processes and acted as first responder alongside resident assistants for overnight incidents• Facilitated five training sessions and team building exercises for 14 Orientation Leaders focused on the topics of professionalism, resume building, communication, teamwork, and leadership styles• Responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns over the phone and digitally using Slate and Outlook.• Collaborated with the Guests and Family Orientation program by facilitating Orientation Leader Panel sessions and by providing information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities• Designed assessment for conducting evaluation and feedback process of Orientation Leaders

• Co-Planned International Street Festival, an annual event promoting internationalization and cultural awareness for 3,000+ students and community members• Managed and supervised students on the International Street Festival Committee responsible for marketing and outreach, children's activities, performances, and table displays• Developed intentional programming that celebrated the cultural diversity on UGA’s campus while evaluating and mitigating COVID-19 risks by creating virtual engagement opportunities to complement in-person programming• Connected with local businesses to fundraise prizes and giveaways

• Streamlined data and engagement tracking by establishing one-click pathways to metrics via Google Analytics dashboard• Assessed partner feedback of service tracks and presented findings to strategize further track development• Developed data-informed series of questions for a student focus group regarding advising technology• Managed social media accounts and executed an extensive social media calendar plan

• Executed retail operation skills including stocking, merchandising, inventory management, customer transactions and check-out processes • Developed creative strategies for effective and consistent presentation of merchandise • Applied proven verbal communication skills and advanced product knowledge to assist guests while being unable to try on clothes while complying with store security, safety, and loss prevention guidelines. • Maximized sales of holiday merchandise using detail-oriented displays and strategic placement that lead to becoming ranked in the Top 25 for Amplified Gifting sales across all Target stores nationwide.

•Maximized sales of holiday merchandise using detail-oriented displays and strategic placement that lead to becoming ranked in the Top 25 for Amplified Gifting sales across all Target stores nationwide.

-helps students and visitors with directions, UCF questions, and provides customer service-Guest Services Specialist Employee of the Year (May 2020)

- helped students in the All Knight Study locations at UCF- assisted with printing, scanning and customer service

• Served as a liaison to local and on-campus media to facilitate Student Government coverage. Communicated with students via three social media platforms: Facebook, Twitter, and Instagram, to answer questions or hear out their concerns regarding policy and SG-funded programs. Created FAQ bank to assist with the heavy flow of event questions and cultivated content that led to an increase in Instagram followers by 3,200+ users

• Demonstrated verbal and written communication skills by coordinating and compiling informational slide-decks on over 100 community business and clubs marching in the 2019 Puerto Rican parade• Adaptability and resourcefulness showcased in day-of-event decisions using Google Slides to adjust slide order real-time to ensure anchors were equipped with proper scripts during live stream