Taylor Harrison Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• As a Customer Experience Manager in a fast-paced B2B SaaS startup environment, I managed a diverse portfolio clients, delivering personalized attention to cater to their unique needs and objectives. My role involved.
• I fostered strong client relationships through proactive account management, swift issue… Show more As a Customer Experience Manager in a fast-paced B2B SaaS startup environment, I managed a diverse portfolio clients.
• I fostered strong client relationships through proactive account management, swift issue resolution, and regular check-ins to evaluate and address customer requirements.
• Guided clients through a seamless onboarding process, conducting interactive training sessions to ensure they harness the full potential of our VR safety platform.
• Collaborating closely with Product, Development, Marketing, and Sales teams, I ensured a seamless customer experience, aligning all departments towards customer success.
• Utilised data-driven insights to identify opportunities for improvement and present data-backed recommendations to customers.

Brisbane, Queensland, Australia

• As a Client Service Officer, I took charge of overseeing client service operations, ensuring the delivery of exceptional customer experiences to both internal and external clients. Building strong and empathetic.
• I proactively maintained relationships with referring veterinarians and their teams, fostering a high level of trust and professionalism
• … Show more As a Client Service Officer, I took charge of overseeing client service operations, ensuring the delivery of exceptional customer experiences to both internal and external clients. Building strong and.
• Spearheading process improvement initiatives, I streamlined client services operations, resulting in reduced response times and enhanced efficiency.
• I developed and implemented comprehensive training collateral for the administration team, including info sheets, guides, and workflows to improve overall knowledge of services and elevate the client experience.
• Collaborating with cross-functional teams, I worked to streamline processes, improve efficiency, and elevate client satisfaction throughout the organization.

Brisbane, Australia

• As the Customer Service & Facilities Coordinator, I served as the primary point of contact for customers and pet owners, ensuring outstanding service delivery. My responsibilities extended to managing facilities and.
• I prioritized customer… Show more As the Customer Service & Facilities Coordinator, I served as the primary point of contact for customers and pet owners, ensuring outstanding service delivery. My responsibilities.
• I prioritized customer satisfaction by promptly addressing inquiries and providing expert assistance to clients and pet owners.
• I efficiently managed facilities, ensuring a safe and conducive environment for all employees and visitors.
• Handling customer complaints with empathy and professionalism, I worked to resolve issues effectively, elevating our reputation.
• I ensured compliance with reporting requirements, contributing to product safety and regulatory adherence.