Taylor Behrens Email & Phone Number

Cedar Falls, Iowa, United States

My background at AgencyBloc starting as an Engagement Specialist and moving to an Onboarding Specialist, gave me a unique set of skills and experience that set me up for success in my current role as a Technology Specialist on our Operations Team. My current responsibilities center around internal systems and data management. I efficiently address team inquiries concerning systems like HubSpot, ChurnZero, and ZoomInfo and troubleshoot when needed. Managing data integrity was a core focus, where I continuously maintained accuracy and cleanliness across all systems.A significant contribution was in documenting internal processes using both written and visual formats. These comprehensive documents and visual maps increased clarity and accessibility for all team members, aiding in understanding of existing processes.Additionally, I maintain and adjust our internal process automations, particularly in updating the lead assignment process. This initiative improved lead routing to the Sales Reps and CSMs, adding efficiency and reducing duplicate assignments.Understanding the data structure and important data points is key in my role, allowing me to segment prospect and client data effectively. This segmentation facilitated targeted marketing campaigns, refined client communication strategies, and optimized prospecting efforts. By leveraging data insights, I contributed to more personalized and impactful outreach strategies, ultimately enhancing business outcomes.

Cedar Falls, Iowa, United States

In my role as an Onboarding Specialist, I worked directly with clients to answer questions and train them on how to effectively use the life and health specific AMS for their needs. Collaborating with clients helped me better understand their unique needs and create a personalized onboarding plan, increasing a successful system transition. Troubleshooting client issues was another key skill in this role, along with testing new system features, and delivering impactful webinars to the client community. This role increased my proficiency in effective communication, creative problem-solving, and customer service. It also improved my public speaking abilities through webinar presentations and presenting at the annual user meetup twice. Delivering engaging presentations that provided value and showcased expertise while encouraging knowledge-sharing within the community. Overall, my experience as an Onboarding Specialist pushed me beyond my comfort zone, expanded my professional growth and enhanced my expertise in customer success and client relationship management.

Cedar Falls

As a Sales Engagement Specialist , I was the bridge between the marketing and sales efforts at AgencyBloc. I consistently made a minimum of 40 targeted calls daily to prospective clients, cultivating meaningful connections and driving engagement aligned with sales objectives. I excelled in translating prospect needs into solutions offered by AgencyBloc ensuring a complete understanding of our offered services and there benefits.Additionally I collaborative with the Marketing Team in conceptualizing and implementing marketing campaigns. I contributed valuable insights regarding prospect personas and problems, leading to targeted outreach and increased conversion rates. My contributions helped further align marketing efforts with sales objectives for enhanced results.

Waterloo, Iowa Area

During my time as a marketing intern at Homelink, I collaborated closely with both the Marketing and Sales teams on a daily basis. My responsibilities involved generating account summaries, extracting account information, utilizing Microsoft Dynamics, and curating content for various social media platforms.Managing Homelink's social media presence on Facebook, LinkedIn, and Twitter was a core aspect of my role. I devised monthly content calendars and tracked performance using analytics tools to ensure purposeful content delivery and increased performance. This internship allowed me to gain hands-on experience in diverse marketing tasks, gaining skills in content creation, social media management, and data analytics within a dynamic team environment.

Cedar Falls, Iowa

Starting my journey at Discida as a Digital Marketing Assistant, I immediately undertook the challenge of revamping the company's social media presence. Creating monthly Twitter schedules became a key initiative, doubling Discida's followers. Over the following year, I consistently generated these schedules while also contributing ideas for new blog content.My time at Discida provided valuable hands-on experience in utilizing marketing tools like Pardot and Canva. This exposure not only increased my proficiency in these platforms but also broadened my skill set in leadership, teamwork, graphic design, advertising, and content marketing.Through actively engaging in various marketing tasks and initiatives, I developed a wide skill set while contributing to the growth of Discida's online presence. This experience was instrumental in refining my abilities across various parts of digital marketing.

Waverly, Iowa

I held roles as a Lifeguard and Assistant Manager at the Waverly Municipal Pool, an experience that provided me invaluable skills beyond life-saving techniques. This dynamic position taught me how to effectively interact with patrons and team members, giving me the ability to handle diverse situations promptly and professionally.As a Lifeguard, I developed a keen sense of alertness and readiness, always prepared to tackle any challenges head-on and ensure the safety of pool patrons. Additionally, I maintained a positive and professional demeanor, prioritizing excellent customer service while overseeing the well-being of pool visitors.Progressing to the role of Assistant Manager, I held various responsibilities such as conducting chemical tests, managing facility openings, and supervising the lifeguards. This leadership position enabled me to gain knowledge about pool operations and further enhanced my understanding of managing both the facility and its visitors.My time as a Lifeguard and Assistant Manager offered a holistic understanding of pool management and provided extensive experience in customer service, leadership, and operational responsibilities. These experiences have significantly contributed to my ability to handle diverse challenges and leading teams effectively.

Bachelor’S Degree, Marketing-Advertising And Digital Media

Activities and Societies: Pi Sigma Epsilon - Epsilon Theta, American Advertising FederationI was an active member in AAF or the American.

General Education

Activities and Societies: Varsity Volleyball, Varsity Track, Varsity Cheerleader, National Honor Society (NHS), Colorguard Captain.In High.