Been in the Customer service Industry for over 10 years, within the last 5 iv been in leadership role. I manage and lead a team of employees. Communicates company goals, safety practices, and deadlines to team. Works with training team to create step by step process for complaint tracking team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members