Taylor Coffee Email & Phone Number

Austin, TX, US

Austin, Texas, United States

• Leverage various platform APIs using Python SDKs to develop, merge, document, and manage data automation processes and various SQL databases for clients, including Fortune 500 companies.
• Migrate data across disparate systems and provide consultation to other third parties in migration projects.
• Prepare and present Monthly Business Reviews to client VP’s and down.
• Build and maintain dashboards across multiple analytics software for clients.
• Establish marketing benchmarks… Show more
• Establish marketing benchmarks and provide ongoing audience and content analysis combined with strategic input through reporting and presentations resulting in a 36% increase in YoY holiday sales.

Austin, Texas, United States

• Develop and actualize pooled saliva COVID-19 web application experience and backend for commercial use leveraging APIs.

Austin, Texas, United States

• Identify product offerings for Employer Groups and create project plans from scratch for each.
• Review Employer Group contracts to identify and ensure deliverables were understood.
• Manage all Employer Group implementations ranging from sponsored COVID-19 testing to securing cheaper pricing with insurance companies for self-funded Employer Groups.
• Lead project for sponsored COVID-19 testing of top 15 largest employer in Texas across 3 of the state's 5 largest counties, including… Show more
• Lead project for sponsored COVID-19 testing of top 15 largest employer in Texas across 3 of the state's 5 largest counties, including establishing reporting on benefit usage and post-project account management.
• Streamline reporting processes for daily Employer Group, required federal COVID-19 and business reports via Excel.

Austin, Texas, United States

• Provide one-touch oriented technical support to engineering firms utilizing SofTrack software.
• Conduct regular check-ins with assigned portfolio of clients to ensure success and happiness with product.
• Troubleshoot and identify network issues disrupting SofTrack service.
• Configure and install SofTrack across networks for new clients.
• Utilize each contact with a client to review existing configuration to ensure best practice measures were in place.
• Actively listen to… Show more

• Serves as lead engineer and business process consultant in project teams of two to five.
• Gather requirements to plan/scope custom implementation projects of one or more enterprise applications.
• Create, revise, and update the content for, as well as lead client-paid PeopleAdmin Certified Admin training courses for advanced users.
• Create and lead customized training sessions for clients based on their processes and system configurations.
• Act as the primary contact for 40 or… Show more
• Act as the primary contact for 40 or more projects concurrently, with most scheduled to deploy same-quarter.

Austin, Texas

• Most cases closed in the both full quarters serving in this role, over 850 per quarter.
• Case tracking through SalesForce.com.
• Provided application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat.
• Recognized both basic and advanced problems, conducted research, provided resolutions and followed up with customers as needed, escalating cases to the appropriate… Show more
• Recognized both basic and advanced problems, conducted research, provided resolutions and followed up with customers as needed, escalating cases to the appropriate teams.
• Kept current on all key support topics, including product knowledge and required technical and soft skills.

• Oversaw all ticket operations for Texas baseball, softball, soccer, and students while heavily involved in football ticket operations.
• Integral role in generating $1.2 million in ticket revenue for 2017 baseball season.
• Lead quality assurance for Football Season Ticket selection software, ensuring all policies were correctly implemented by vendor with respect to letterwinner benefits, ADA seating, ticket pricing, and donation data.
• Developed pricing and sales strategies related… Show more
• Developed pricing and sales strategies related to all areas overseen.
• Integrated third party vendors for sales, analytics, and ticket packages into Paciolan API including StubHub and Experience.

• Implemented and oversaw suite and premium club space operations for Texas football and baseball games.
• Building manager for Darrell K Royal - Texas Memorial Stadium.
• Generated over $300,000 annually through event space rentals.
• 2014 ISES Best Venue in Austin.
• Ensured proper condition of amenity and suite areas within the various athletic facilities.
• Coordinated the set-up of special/private events in accordance with customer specifications.

• Designed a wheelchair assistance program for fans with mobility impairments at University of Texas home football games, this included the process and associated policies.
• Assisted in training development, policy enhancement, and facility informational material for student-assistants for the Fan Services customer relations program.
• Student Team lead for Fan Services customer relations program.
• Lead researcher and trainer for new Stadium Tours program for Darrell K Royal - Texas… Show more
• Lead researcher and trainer for new Stadium Tours program for Darrell K Royal - Texas Memorial Stadium.
• 2012 President's Leadership Award Nominee for exemplary student-employee leadership. Show less

Bachelor'S Degree, Sport And Fitness Administration/Management

Minor, Business Administration And Management, General