Founded in 1989, SHI is a $8.5 billion global provider of information technology products and services to Corporate, Enterprise, Public Sector and Academic customers of all sizes. From software and hardware procurement to IT asset management and cloud computing, SHI delivers custom IT solutions for every aspect of your environment. Responsibilities• Provide consultation to customers regarding their IT solutions needs• Establish cadence between customers and IT experts to evaluate customers' unique technology needs• Maintain and share IT industry trends with customers • Stay up-to-date on customer industry specific trends to keep our customers ahead of the curve

- Assisted Account Executives with business unit initiatives- Project Support for Partner Services opportunities- Implemented processes to increased the efficiency of Public Sector accounts in the East Region- Maintained online customer catalogs- Analyzed sales data for accuracy and reporting purposes- Ensured that functional specifications of projects were accurately documented and met customer business requirements

My focus in this role was to support our valued customers with day-to-day needs, as well as assisting our customers in addressing all of their long-term IT needs.My responsibilities included, but were not limited to:- Built and maintained relationships with customers and vendors- Order entry- Ensured customer compliance by tracking and maintaining renewals- Identified customer needs and recommended products based on that information- Maintained World Class Support by being available to customers for any questions, concerns, and conversations- Assisted my Account Executives in the field by being proactive in my approach to all customer interactions

Established credibility with clients by understanding the vast array of merchandise sets and delivering superior customer service.Supervised up to 20 children at a time and delegated various tasks to other counselors based upon their specialties.