🔹 Customer Service Officer 🔸 Key Contributions:Developed a vast knowledge base on Fringe Benefits Tax (FBT). Independently research current legislation surrounding FBT and exemptions eligibility.🔸 Career Progression:Inbound Customer Inquiries: My personal flair and in-depth understanding proved invaluable, consistently maintaining a well above average KPI performance whilst maintaining an earnest human touch.Customer Education and Engagement Officer: Recognized for exceptional customer service skills, I worked off-site as a service ambassador.Interstate Relocation: Offered the opportunity to relocate at provide face to face consultation and support customer uptake in recently acquired VIP clients.

Culinary Professional with a Passion for Sustainability🌱 Seasonal Work | 7 Days a Week | 11-Hour DaysAs a dedicated culinary professional, I thrive in fast-paced environments, working tirelessly to create memorable dining experiences. Here’s how I’ve made an impact:-Innovative ‘Daily Special’ Scheme: Spearheaded a dynamic ‘Daily Special’ program, promoting stock rotation and minimizing food waste. By infusing creativity into our menu, we delighted guests while maintaining our commitment to sustainability.-Effective Team Management: Structured and delegated daily food preparations, ensuring seamless operations. My leadership fostered collaboration and efficiency among team members.-Stock Monitoring and Reporting: Diligently tracked stock levels and provided timely reports to the Head Chef. This proactive approach optimized inventory management and streamlined kitchen operations.-Multilingual Service Coordination: As an expediter during services, I bridged communication gaps between non-English speaking chefs, porters, and front-of-house staff. Our smooth service delivery was a testament to effective teamwork.-High Standards of Presentation and Hygiene: With pride, I maintained impeccable presentation and hygiene standards, contributing to a positive dining experience for our valued guests.

🍽️ Catering Excellence:Successfully quoted and established over 30 catering events weekly, ranging from intimate gatherings to large-scale functions.Proficiently managed equipment logistics, transport, and staffing for flawless event execution.Acted as both planner and day-of-event manager, ensuring smooth operations and client satisfaction.👥 Team Leadership:Built and led a dedicated team of service and kitchen staff, fostering a collaborative and efficient work environment. Maintained an impressive 15-20% staff costing level through strategic hiring, rostering, and training.💼 Restaurant Operations:Oversaw stock and cash management, optimizing efficiency and minimizing waste.Upheld the highest food quality and service standards, resulting in outstanding customer reviews.Achieved the highest health and hygiene rating from government regulators during my tenure.