Taylor Ewing Email & Phone Number

-Oversee and understand the entire Accounts Receivable balances averaging $360 million annually; accountable for reducing the A/R balances-Create daily and weekly reporting for Leadership and appropriate stakeholders to ensure action is taken by their teams to collect-Identify all past due/delinquent accounts averaging $30 million monthly, determine their priority and work with appropriate departments to collect on A/R-Establish best practice for collections process for each segment of Accounts Receivable-Determine escalation process including internal legal action and outside collection efforts, if necessary-Manage all failed ACH transaction averaging 25 per month, resolve all credit card disputes with merchant processors averaging 20 per month, and work with internal Legal team and Outside Collections Agency as needed-Assist with hiring process of new team members by facilitating interviews, creating, maintaining, and leading new hire trainings-Assist and continuously maintain Senior Accounting Operations Specialist tasks below in addition

-Processed all transactions with precise accuracy through all systems to provide seamless member experience – these include payments, refunds, discounts, prorations, write offs, and credits-Demonstrated proficiency and mastery in the role as a primary contact for all Member Accounting related issues/inquiries -Led projects that provide support, streamline current processes, and facilitate training opportunities that create growth within Accounting and 4 external teams, building additional reporting and tracking as needed-Served as a liaison with precise communication and a good attitude between several teams, ensuring proper case flow, expedient processing/approval, and 100% accuracy within all systems-Processed ACH returns and disputes as they occur averaging 20-25 each per month; report on outstanding items; formulating written responses to chargebacks as needed-Owned the daily process for applying internal currency towards member invoices, assist with check refunds and deposits-Created SOPs for day-to-day processes and owned quarterly audit on updates to existing SOPs as needed

-Processed all transactions with precise accuracy through all systems to provide seamless member experience – these include payments, refunds, discounts, prorations, write offs, and credits-Demonstrated proficiency and mastery in the role as a primary contact for all Member Accounting related issues/inquiries -Led projects that provide support, streamline current processes, and facilitate training opportunities that create growth within Accounting and 4 external teams, building additional reporting and tracking as needed-Served as a liaison with precise communication and a good attitude between several teams, ensuring proper case flow, expedient processing/approval, and 100% accuracy within all systems-Processed ACH returns and disputes as they occur averaging 20-25 each per month; report on outstanding items; formulating written responses to chargebacks as needed-Owned the daily process for applying internal currency towards member invoices, assist with check refunds and deposits-Created SOPs for day-to-day processes and owned quarterly audit on updates to existing SOPs as needed

Greater Denver Area And Boston, Ma

-Subject matter expert and primary contact for 900 host families assisting with financial and program-related support-Collaborated with 60 independent consultants to ensure 100% compliance with the Department of State by email, phone calls, and monitoring weekly generated reports-Fielded and resolved dozens of calls daily for a variety of issues including international travel, visa renewal, and general support for host families, au pairs, & Local Childcare Consultants-Generated Quarterly Expense Reports in Excel on business discounts and share findings to Department Directors to improve profit and loss quarter over quarter-One of three members of elite financial team assessing customer credit card disputes and formulated written responses to chargebacks; approx. 8 per month-Generated daily report for Staff Accountant on credit card reconciliation of previous day’s payments-Provided weekly assistance to Staff Accountant in processing customer refunds through providing refund quotes and preparing customer accounts for refunds-Mentored new Account Managers; a distinguished position given by Senior Management due to work ethic and high capacity

Denver, Colorado

-First line of support for patients before procedures and prepared the documentation for pre- and post-surgery-Interacted, on average, with 10-15 patients a day. Checked in, answered questions, and assisted with any other miscellaneous patient needs prior to surgery-Handled and processed sensitive patient paperwork, medical records, checked in patients, and answered phone calls in accordance to HIPAA regulations-Expanded skills on communication, confidentiality, multitasking, computer systems, customer care, filing and data entry

Boulder, Colorado

•Supervised all activities to ensure child safety & provided learning opportunities and entertainment to 2 children•Transported children to destinations as requested; on average 3 times per week•Developed and fostered a strong working and personal relationship with both parents and children•Facilitated conflict resolution with children whenever necessary•Expanded and developed the following skills; patience, respect for those different than you, work ethic, responsibility and time management, capability to work with multiple clients at one time (parents and child)

Brussels, Belgium

•Successfully completed a semester at Vesalius College through CIEE’s program on Business, Communications & Culture and experiencing and immersing in different cultures and learning beneficial ways to improve my skills for the business world