Taylor Mcmath Email & Phone Number

I currently work within the financial sector as a senior customer service agent within Lloyds Banking Group. I have worked in Credit Card Disputes and Debit Card Fraud. Both sections require extensive investigation skills as well as a keen eye for detail. I have always had an interest in solving puzzles and believe this is why I enjoy my current role. I have always been a good listener which has been beneficial in my working life. Listening for queues and analysing information available helps me identify if a customer requires additional support or if they are experiencing financial difficulties. I also have experience minute taking meetings which have at times contained sensitive and difficult information. During my time at Wishaw Social Work my manager showed great belief in me and provided me high priority responsibilities which included coordinating and managing Child Protection. I take great pride when dealing with customers when they are at a time of need. During these times displaying empathy and understanding are key skills to ensure that I support customers to the best of my ability. I am an enthusiastic individual and thrive on the customer receiving the best support they can receive. Furthermore I have passed my ECDL qualification which has allowed to be Microsoft proficient. I have used and continue to use a wide range of Microsoft packages on a regular basis in employment. In both my current post and in previous employment with the council I have been selected in supporting roles for my colleagues. This is a role that I enjoy as I can share the learning journey with my colleagues whilst furthering enhancing my own skill set. I have recently started my CeMAP qualification and aspire to become a mortgage adviser some day however at the moment however I would love to gain more knowledge in the financial sector to further my own development.