Taylor Moran Email and Phone Number
Winter Park, FL, US
Taylor Moran's Location
Winter Park, Florida, United States, United States
Taylor Moran's Contact Details
Taylor Moran work email
- Valid
- Valid
- Valid
- Valid
Taylor Moran personal email
n/a
About Taylor Moran
I am a seasoned professional with experience in business development, customer success, and account management. With 8+ years of professional experience, I have exemplary customer service and communication skills and consistently exceed expectations in whatever role I am in. As a people-person, I excel in roles that require collaboration, relationship building, and team work. If I sound like a good fit for your team send me a message!
Taylor Moran's Current Company Details
Iterable
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Customer Success Manager at Iterable
Winter Park, FL, US
- Website:
- iterable.com
- Employees:
- 839
Taylor Moran Work Experience Details
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IterableWinter Park, Fl, Us
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Customer Success ManagerIterable May 2022 - PresentSan Francisco, California, Us
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Customer Success ManagerKnowbe4 Jul 2021 - May 2022Clearwater, Fl, Us- Ensure customer growth, satisfaction, and retention within 300+ assigned accounts- Partner with customers to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business objectives- Build and foster relationships with the customer’s IT team members & stakeholders- When appropriate, recommend additional KnowBe4 services and products to drive further success- Collaborate remotely with Tech Support and Pricing team members to ensure customer success -
Client Advisor (Account Manager)Neuroleadership Institute Aug 2019 - Jun 2020New York, New York, Us- Led and supported 5-7 client calls per week; diagnosed client needs and discussed best-fit solutions, followed up with resources. (The organization conducted all new and continued business virtually even prior to covid.)- Wrote 3-5 custom proposals per week based on client objectives, needs, and proposed solutions and pricing. - Negotiated pricing within approved pricing parameters and sought approval for special pricing deals when necessary to fit client needs. - Managed all deals in Hubspot, reported on upcoming contracting and closing business based on pipeline status. - Maintained up to date repository of content and resources to aid on sales calls as well as to serve as follow-up materials for client review; created original content when necessary.- Worked with all internal teams to identify and coordinate across best-fit team members for client projects based on client objectives and needs.- Created unique email campaigns for existing and prospective ‘Corporate Members’ to maintain regular communication, encourage increased use of the membership portal, and communicate the benefits of becoming a member. - Attended local events to network and meet prospective clients. -
Social Media StrategistThe Penny Hoarder Jul 2018 - Aug 2019St Petersburg, Florida, Us- Managed a team of two Social Media Coordinators and oversaw their daily activities which included: posting on Facebook, Twitter, Instagram, and Pinterest, responding to all comments left on posts, and interacting with other social brands and users on the platforms.- Led and supported calls with clients to evaluate the need and desired outcome of co-branded social media campaigns; continued to lead calls throughout the campaign lifetime to maintain the relationship with the client. - Worked directly with clients on sponsored and co-branded campaigns, responsibilities in this process included: campaign inception, client communication, design and copy asset approval, project timeline management, and campaign result reporting.- Managed campaign and project timelines in the internal project management tool, Wrike.- Reported monthly metrics, campaign results, and ROI analysis directly up to the CEO. -
Business Development RepresentativeMiller Heiman Group Sep 2017 - Jul 2018Chicago, Illinois, Us- Prospected using InsideView, LinkedIn Sales Navigator, and Apollo; managed active client communications and deals in Salesforce.- Nurtured and managed an ongoing relationship with a database of targeted prospects. - Served as the first line of contact for all inbound emails and calls, scheduled appointments with all prospective clients to gain a deeper understanding of their organizational structure and needs. - Traveled to and led day-of coordination for multiple networking events with the purpose of meeting prospective clients. - Continued development and growth by attending Miller Heiman Group sales training courses on a regular basis. -
Social Selling TrainerMiller Heiman Group Jun 2016 - Jul 2018Chicago, Illinois, Us- Assist VP of Digital Marketing in rolling out company-wide social selling program during Q3 and Q4 of 2016. - Create original learning content – via video and audio-based webinars – to facilitate adoption across all sales teams and other departments. - Assisted in selecting social selling/employee advocacy tools to be used across the company. - Created and administered company-wide assessment survey to gauge social selling comfort level. - Researched and purchased a large order of Social Selling books that I then distributed across the globe to all survey participants. - Hosted social selling “classroom” during internal conference in Q1 of 2017 – teaching over 200 employees about social selling over the course of four, 2-hour classes. - Maintain employee advocacy board using Everyone Social to facilitate easier social sharing for employees. Keep program up-to-date with internal and external content accompanied by pre-written messaging for social channels. - Have ongoing one-on-one training sessions to assist employees in understanding social selling as well as how to correctly use the social selling/employee advocacy tools being used.
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Digital Marketing SpecialistMiller Heiman Group Jun 2016 - Sep 2017Chicago, Illinois, Us- Led the strategy for all paid social media efforts – created custom target audiences, set creative strategy direction based on messaging approach for target audience, directed A/B testing strategy.- Maintained annual budget for all paid social media efforts, made recommendations for spend per campaign & real-time assessments of spend based on campaign effectiveness.- Presented on performance at campaign’s end, assessing where improvements can be made for future recommendations.- Assembled monthly dashboard of organic activity using Oktopost analytics, Google analytics, etc.- Maintained YouTube channel’s SEO strategy by updating video uploads and playlists with tags, descriptions, and titles that fit into the keyword strategy.- Assisted in filming, editing and deciding on overall video content strategy.- Supported the blog SEO strategy; optimized the title, keywords and description of the blogs. Made recommendations for internal hyperlinking to reduce website bounce rate.- Consistently found and mastered new tools to improve our digital strategy – including but not limited to: Promo from Slide.ly for creating inexpensive and easy to make video content, Wistia for in-video gating of video content as well as detailed reporting.
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Marketing AssistantNaylor, Llc May 2014 - May 2015Mclean, Va, Us• Write and design a variety of creative pieces including promotional emails, web and print ads, media kits, Twitter and Facebook campaigns, and surveys sent to association members. • Work heavily in Adobe Photoshop, Adobe Acrobat and Adobe Illustrator to create images and templates. • Format and enter lists and sales leads into Naylor CRM program. • Communicate regularly with Marketing Associates, Project Managers and Sales Reps to ensure all necessary data is entered and available for sales campaigns. • Regularly attend conferences and participate in growth initiative trainings on behalf of the department. -
Marketing InternBmdm Digital Marketing May 2013 - Aug 2013Orlando, Fl, Us• Took online certification course in copywriting. • Wrote copy for numerous online and print campaigns. • Served as conduit between company and clients. • Utilized research results to generate potential new client lists and assess what competitors offer to the field. • Helped develop multi-platform marketing campaigns and saw them through completion. -
Marketing InternTempforce Of Gainesville Feb 2012 - May 2012Gainesville, Florida, Us• Wrote copy for newsletters, online media, and company website; also wrote fulllength articles on related industry news to post on media sites. • Specialized in social network development; created and maintained accounts on LinkedIn, Twitter, Facebook, etc. • Performed tasks such as market research, graphic design and customer outreach. • Attended company meetings and was informed about upcoming programs and marketing goals to work toward.
Taylor Moran Skills
Social Media
Microsoft Office
Marketing
Social Networking
Public Speaking
Microsoft Word
Microsoft Excel
Research
Facebook
Teamwork
Powerpoint
Time Management
Editing
Social Media Marketing
Corporate Events
Film Editing
Digital Media
Social Selling
Employee Training
Final Cut Pro
Photoshop
Adobe Creative Suite
Content Strategy
Digital Strategy
Instagram
Pinterest
Taylor Moran Education Details
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University Of FloridaLiberal Arts And Sciences/Liberal Studies -
Duke UniversityMarketing
Frequently Asked Questions about Taylor Moran
What company does Taylor Moran work for?
Taylor Moran works for Iterable
What is Taylor Moran's role at the current company?
Taylor Moran's current role is Customer Success Manager at Iterable.
What is Taylor Moran's email address?
Taylor Moran's email address is ta****@****hip.com
What schools did Taylor Moran attend?
Taylor Moran attended University Of Florida, Duke University.
What skills is Taylor Moran known for?
Taylor Moran has skills like Social Media, Microsoft Office, Marketing, Social Networking, Public Speaking, Microsoft Word, Microsoft Excel, Research, Facebook, Teamwork, Powerpoint, Time Management.
Who are Taylor Moran's colleagues?
Taylor Moran's colleagues are Jackson Jones, Gregory Hubbard, Andrew Neilson, Chris Wheeler, Becca Horton, Travis Sowash, Gabriela Alcivar.
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