-Cultivated and strengthened relationships with Top 50 Enterprise accounts, driving client retention rate and expanding client engagement through tailored success strategies, resulting in a 20% increase in renewals and upsell opportunities-Analyzed industry trends and evolving client needs, delivering actionable insights that identified high-growth clients per account; these insights led to proactive adjustments in deal expansions and service offerings, aligning with shifting market demands-Assisted with onboarding and development of 7 team members, achieving an increase in their efficiency and effectiveness in client success delivery during their ramp month, enhancing overall team performance and client satisfaction once fully ramped

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-Oversaw the operational success and client satisfaction for 25 sites, managing logistics, financials, and day-to-day operations, ensuring smooth delivery of services to 600+ students, resulting in enhanced service efficiency and client satisfaction.-Managed and mentored a team of 4 Senior Program Managers, designing client success strategies and service delivery frameworks that improved client outcomes by 45%, driving stronger client engagement and retention-Strategized with key stakeholders, including local government officials, educational institutions, and parents, to develop strategic partnerships and align customer success initiatives with broader business development and community impact goals

• Assisted with the input of PPP (Paycheck Protection Program) applications into client’s financial system• Supported the management of a PPP loan application pipeline and worked with others on the team to meet key metrics (i.e. cycle-time) and service level agreements• Responded to routine inquiries via email correspondences; Interpreted questions/requests and ensure proper resolution• Supported the team by following SBA and Federal regulatory requirements • Supported the process for collecting PPP loan documentation directly from customers

-Managed and strengthened partner and student relationships across Southeast Asia, expanding engagement in 10+ countries and establishing new partnerships that enhanced client success and long-term retention-Increased prospective student engagement by delivering personalized and value-driven presentations, leading to a measurable increase in customer adoption and satisfaction.-Designed and led strategic retreats and customer success events with global partners, boosting international collaboration and driving deeper client engagement, resulting in stronger partnerships and customer loyalty.

-Empowered over 300 clients to overcome challenges through targeted coaching and personalized success plans, resulting in a 25% increase in successful outcomes and long-term client retention-Led financial literacy and strategy workshops, equipping clients with the tools to achieve their business goals and enhance overall success, boosting client satisfaction and engagement-Negotiated client-centric solutions and advocated for client needs with external stakeholders, driving a 15% increase in successful outcomes and fostering stronger partnerships with key stakeholders in the community

▪Taught Spanish language and culture fundamentals to summer camp students▪ Participated in ongoing planning development and evaluation of curriculum▪Taught Latin dances (Salsa, Bachata, Merengue), and cultural lessons on Latin America

 Organized forms, made photocopies, filed records and prepared and reports  Communicated regularly with parents about daily activities and behaviors Coordinated field trips, lessons and activities for kids