Taylor Morris Email & Phone Number

United States

Atlanta, Georgia, United States

-Cultivated and strengthened relationships with Top 50 Enterprise accounts, driving client retention rate and expanding client engagement through tailored success strategies, resulting in a 20% increase in renewals and upsell opportunities-Analyzed industry trends and evolving client needs, delivering actionable insights that identified high-growth clients per account; these insights led to proactive adjustments in deal expansions and service offerings, aligning with shifting market demands-Assisted with onboarding and development of 7 team members, achieving an increase in their efficiency and effectiveness in client success delivery during their ramp month, enhancing overall team performance and client satisfaction once fully ramped

Atlanta, Georgia, United States

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTesting’s on-demand human insights platform, make accurate customer-centric decisions across your entire organization, at the speed your business demands.

Greater Atlanta Area

-Oversaw the operational success and client satisfaction for 25 sites, managing logistics, financials, and day-to-day operations, ensuring smooth delivery of services to 600+ students, resulting in enhanced service efficiency and client satisfaction.-Managed and mentored a team of 4 Senior Program Managers, designing client success strategies and service delivery frameworks that improved client outcomes by 45%, driving stronger client engagement and retention-Strategized with key stakeholders, including local government officials, educational institutions, and parents, to develop strategic partnerships and align customer success initiatives with broader business development and community impact goals

Atlanta, Georgia, United States

• Assisted with the input of PPP (Paycheck Protection Program) applications into client’s financial system• Supported the management of a PPP loan application pipeline and worked with others on the team to meet key metrics (i.e. cycle-time) and service level agreements• Responded to routine inquiries via email correspondences; Interpreted questions/requests and ensure proper resolution• Supported the team by following SBA and Federal regulatory requirements • Supported the process for collecting PPP loan documentation directly from customers

Atlanta, Georgia

-Managed and strengthened partner and student relationships across Southeast Asia, expanding engagement in 10+ countries and establishing new partnerships that enhanced client success and long-term retention-Increased prospective student engagement by delivering personalized and value-driven presentations, leading to a measurable increase in customer adoption and satisfaction.-Designed and led strategic retreats and customer success events with global partners, boosting international collaboration and driving deeper client engagement, resulting in stronger partnerships and customer loyalty.

Atlanta, Georgia

-Empowered over 300 clients to overcome challenges through targeted coaching and personalized success plans, resulting in a 25% increase in successful outcomes and long-term client retention-Led financial literacy and strategy workshops, equipping clients with the tools to achieve their business goals and enhance overall success, boosting client satisfaction and engagement-Negotiated client-centric solutions and advocated for client needs with external stakeholders, driving a 15% increase in successful outcomes and fostering stronger partnerships with key stakeholders in the community

Statesboro, Georgia, United States

▪Taught Spanish language and culture fundamentals to summer camp students▪ Participated in ongoing planning development and evaluation of curriculum▪Taught Latin dances (Salsa, Bachata, Merengue), and cultural lessons on Latin America

Fayetteville, Ga

 Organized forms, made photocopies, filed records and prepared and reports  Communicated regularly with parents about daily activities and behaviors Coordinated field trips, lessons and activities for kids