Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease… Show more Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed.Handles all resident complaints, identify solutions and communicate to leadership.Oversees ledger management to include adding/waiving fees and process company invoicing.Completes delinquency review, accounting month-end and process evictions according to company policy.Tracks NPS and Yelp scores daily.Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.Monitors key performance metrics; ensure plans are in place to achieve company targets.Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions. Show less

Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.Solves simple to complex resident relations issues in a timely manner.Assists residents with the move-in and move-out process as needed.Performs resident retention calls according to guidelines currently in place.Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite. Provides input… Show more Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.Solves simple to complex resident relations issues in a timely manner.Assists residents with the move-in and move-out process as needed.Performs resident retention calls according to guidelines currently in place.Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite. Provides input regarding how to continually improve and provide more efficient resident relations.Facilitates the resident retention process which includes renewal paperwork. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.Process resident applications, lease documents and related paperwork as needed.Performs community inspections to ensure aesthetics are maintained to company expectations.Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.Completes and submits final account statements (FAS).Manages the eviction process from beginning to end.Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.) Show less

Retail Stock & Fulfillment - South Coast PlazaReceive, unload freight, unpack and deliver newly arrived merchandise to selling departmentsFulfill customer orders in a timely manner following quality standardsPrepare and ship customer’s orders following quality, packing and shipping standardsUtilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processesAssist in maintaining clean… Show more Retail Stock & Fulfillment - South Coast PlazaReceive, unload freight, unpack and deliver newly arrived merchandise to selling departmentsFulfill customer orders in a timely manner following quality standardsPrepare and ship customer’s orders following quality, packing and shipping standardsUtilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processesAssist in maintaining clean and organized selling floors and stockroomsProvide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures Show less