Taylor Phillips Email & Phone Number

•Provide functional and technical support, troubleshooting and diagnosing hardware and software issues•Utilize and maintain Help Desk tracking software•Identify, replicate, and resolve errors during the development process, improving software quality and end-user experience•Testing and implementation of newly created/released software•Monitor and troubleshoot service connections using Zabbix

• Assisted end-user to resolve software issue by phone or accessing remotely• Documents all work related to customer incidents through ticketing system• Maintained database and reported on tracking work completion, scheduled vs unscheduled work to track and improve overall maintenance performance• Developed interpersonal and team building skills with the ability to establish a rapport with a diverse range of customers, colleagues, and supervisors• Tasked with training new employees on equipment and applications• Extensive experience using Windows Server 2008, and creating new Remote Desktop Connections

• Upgraded windows operating systems • Skilled at multitasking and remaining professional and courteous in a fast-paced environment• Studied to remain current on new training techniques• Managed team workflow and reallocated resources for maximum productivity and efficiency

• Developed communication skills in order to assist residents in filling out their Census forms• Proficient with working in a team based environment to maximize work productivity