Server Trainer
Prosper, Texas, United States
I worked as both a Customer Service Representative and a Trainer. In this role, I managed and trained new servers on customer service policies, conflict resolution, payment processing, and opening and closing procedures. I consistently achieved a GWAP (Guests With A Problem) score of less than 10% over a 7-month period, placing me among the top 5 servers.Before this, from November 2020 to October 2022, I was part of the Quality Assurance and To-Go Team. I was responsible for training new front-of-house employees, ensuring order accuracy, timely fulfillment, and adherence to safety and food handling standards. Additionally, I managed 3-4 food runners per shift to ensure efficient assembly and accuracy of orders.