IT maintenance and assistance for various dental firms around Reno, NV.

I currently supervise the operations of the "Twilight sort." I organize staff (up to 30 employees) for the evening shift to maximize workflow and productivity based on shipping volume for the evening and adjust staffing as needed throughout the shift. I focus on my team to build rapport, motivate task completion, and inspire a positive work environment.At the start of each shift, data on employee performance from the previous day is disseminated verbally by my supervisor. I must record this data as its being relayed and use it for the coming night's work. I review employee performance each shift, documenting positive load and misload outcomes. I monitor packages scanned, identifying misloads. This requires quick action to ensure packages are not loaded into an incorrect trailer. I prepare legal documents each night for an average of eighteen (18) drivers which record packages loaded, origination point, and destination for each trailer. At the end of each shift, I complete reports on employee performance and summary of data (hourly/total volume, destination). I compile these statistics in an Excel spreadsheet for reporting and management analysis. I also am responsible for the accuracy of my staff's time cards and must manually enter start/end times should anyone not use the time card system properly.

I manually recorded customer's orders and accurately entered this data into a terminal. I listened to customer's questions and provided accurate responses. I provided excellent service to ensure a customer's return. I also cleaned tables, assisted with cooking, and processed payments for customers.

Associate, Level 4. Greeted customers, took and delivered orders, prepared and cooked food, and balanced my cash register on a daily basis. Additionally, I was part of the opening shift and carried a key to our building.