Taylor Talbott Email & Phone Number

Birmingham, Michigan, United States

Farmington Hills, Mi

• Implement OPS projects for new application deployment including Service-Now by creating quality dashboards for support and training IT team on how to use ticketing system • Support business process applications including Imageright, ConceptOne and Onbase • Work with Business Analysts to help implement Onbase to replace Imageright by creating, adding necessary security groups to create different functionality’s. • Manage AD by undertaking the creation and termination of new hires as well as distributing security groups. • Handling Exchange Admin Console for fully managing mailbox, distribution and security groups. • Control Cisco CM and UC application for phone management by creating and removing phone devices, extensions, direct dial #’s, mailboxes as well as setting up CSF and IP communicators • Deploying applications, app updates and Win10, 7 images through SCCM. • Preform administrative role through Service-Now’s knowledge base by creating, approving or rejecting articles distributed throughout the company. • Using Citrix Xenapp for the creation of virtual desktops and managing the virtual’s with VMware.

Auburn Hills, Mi

• Analyzed variances to determine resources wasted and implemented changes to improve discrepancies.• Inputted inventory counts to determine restock value for incoming deliveries. • Improved service quality by evaluating customer satisfaction and re-designed processes in order to enhance experience• Evaluated daily sales and labor matrix in POS to determine day operations • Examined overtime and weekly labor reports to make adjustments to employee schedule • Formed employee focus groups to analyze workplace environment • Managed employee schedule using Menulink • Conduct interviews weekly and screen all resumes for potential new hires• Trained all new up and coming managers

Rochester, Mi

• Analyzed job requirements including materials, labor, equipment in order to provide customers with competitive quote • Updated customer information using MS excel workbook • Coordinated schedule for all 6 employees for field work• Responsible for customer service disputes/complaints

Management Information Systems, General

Automobile/Automotive Mechanics Technology/Technician, 4.0

Dual enrolled during high school at Lansing Community College. Classes took: Automotive Service 1 Steering and Suspension Engines

Education record