Drive operational excellence throughout the implementation of new projects, as well as identify opportunities to improve processes and systems on a global scaleSelect Accomplishments:Monitor progress and track statuses of ongoing projects and programsDrive operational excellence throughout the implementation of new projects, as well as identify opportunities to improve processes and systemsUse data, analytics and other methodologies to influence decisions and evaluate the effectiveness of recruiting and onboarding programsLead training on recruiting, onboarding technology and process updatesContinuously develop innovative standard operating procedures to outline onboarding, recruiting and other processes

Lead, oversee and coordinate the implementation and development of firm wide training programs and initiatives for attorney education and development across various offices in a diverse, global firm. Select Accomplishments:Create, track and own the coordination, onboarding, design and facilitation of lawyer training programs, e-learning and other professional development initiatives.Manage relationships with lawyers throughout the firm to ensure they are supported through every level in their careers. Oversee data collection and develop reports to help track the quality and quantity of attorney training opportunities. Responsible for the day-to-day tracking of lawyers’ CLE compliance using the CLE database.Compose announcements, reports and other professional development graphics as needed.

Assist in managing highly complex and technical work in the design, development, facilitation and integration of agency-wide employee leadership and professional development programs that will assist Metro in developing their workforce to create a learning organization culture. Select Accomplishments:Spearhead the coordination of the Metro Leadership Academy, including but not limited to: creating program requirements, application process, selection criteria as well as the communication plan to agency executives and entire employee population. Plan and implement professional development programs such as communication. customer service, leadership, New Employee On-Boarding events and desktop applications.Maintain and improve departmental training metrics and data results for all professional development courses. Continuously conduct needs assessments of each business and department through focus groups, surveys, evaluation and research to assist in program design and company growth and expansion.

Accountable for training and orienting new and less experienced cashiers on the company’s Point of Sale system and customer service training practices. Led employee focus groups and discussions to assist in improving the company’s culture and work environment. Responsible for ensuring the highest level of customer service and improving the overall customer experience aligned with the company’s core values.Drive the delivery of exceptional customer service by creating a heads up mentality on the part of all store associates. Collaborate with management to examine employee and customer complaints to ensure that the company is delivering the best customer service both externally and internally.

Responsible for general administrative duties including preparing reports, processing incoming and outgoing correspondences, scheduling appointments, and sending out meeting notices. Prepares instructor guides, training signage, attendance sheets, and participant materials. Creates training participants lists and procures promotional materials. Makes facility and equipment arrangements. Communicate with prospective students regarding OSHA curriculum certificate courses, funding, and degree programs.

Program coordinator for Pizza with the President events, which served as an open forum for the student body to address the university council on pressing issues. Coordinate weekly Board of Director meetingsEvaluate student programs and suggest modifications to the board. Promote student participation in social and recreational activities. Conduct focus groups and needs assessments on current student programs

Respond and provide billing support to customers inquiring about electricity issues.Schedule and approve electronic meter replacements.Send access letter notifications to customers.Assist in setting up monthly safety meetings.