Route is the all-in-one post-purchase platform reimagining the e-commerce experience from product discovery to delivery via the Route app. This suite of tools empowers both sellers and shoppers to enhance the overlooked and often unpleasant post-purchase experience. With Visual Tracking, one-click package protection, and tailored brand discovery all in one app, merchants can finally engage authentically beyond checkout while shoppers enjoy the immersive and transparent experience they crave.After all, the best customer experiences don’t just happen. They’re delivered with Route.

At Cyara, I fostered powerful relationships with a select portfolio of key enterprise accounts, working hand-in-hand with each client to find the perfect business solutions leveraging the industry-leading solutions offered by the world's top Customer Experience (CX) Assurance platform provider. Among my key contributions and achievements, I…– Continued to build and grow a dynamic sales pipeline to generate impressive revenues, regularly exceeding ambitious quarterly revenue targets by 5X on average.– Leveraged a wide range of best practices to generate leads and identify top prospects, with tactics including networking, marketing/advertising, webinars, email blasts, social media campaigns, and more.– Analyzed each account's needs and engaged clients in discussions, balancing the need to satisfy clients with maximizing return on investment (ROI).– Designed and delivered winning sales presentations, product demonstrations, client proposals, and negotiated deals.– Cross-functionally partnered with Sales Channel, Marketing, Product, and Support teams to create and leverage unified strategies to maximize client engagement, satisfaction, and sales with continually sustaining a closing rate.

Promoted three times, culminating in becoming Sales Manager after being honored as the JumpCrew Salesperson of the Year in 2020, having generated the highest number of sales transactions and the most revenue out of all sales representatives. Over my time with the company, I…Succeeded in leading the team to exceed every quarterly sales quota attainment: – 2020: 200% Q1, 156% Q2, 161% Q3, 144% Q4. – 2019: 135% Q1, 124% Q2, 202% Q3, 137% Q4. – 2018: 109% Q1, 131% Q2, 153% Q3. 104% Q4.Trained, coached, and optimized the performance of a 10+ team of dynamic sales representatives driving B2B sales within the small to medium business sector.Hosted daily strategy meetings for the team to ensure all team members were focused, resolve any issues, and coached team members on best practices to gain a competitive edge.Developed incentives to boost performance and offered new ideas to expand presence in key markets.Prioritized team workflow, assigning tasks in accordance with individual skills/strengths to maximize overall team performance.Onboarded/coached new sales staff, enabling each one to hit the ground running and make major contributions to the team’s success.

Responsible for selling a subscription-based advertising program for home improvement professionals.Process: qualify prospects, schedule appointments demonstrating the value of marketing program, recommend options that will best meet clients' business goals.

I earned a promotion within my first year to drive B2B tele-sales and excelled in a key role with the leading provider of innovative B2B payment and operating solutions. As such, I…– Exceeded monthly quotas by an average of 126%– Averaged 150 calls/day + 180mins of talk time (highest activity of +50 sales people for 13/13 months) – Presented solutions to new and existing accounts– Became a senior member of the sales team providing training and coaching to new members.

- Expertise in sales, inventory, customer service, and management- Continuously improve daily operations, exceed budgeted expectations, and increase sales- Train and support associates to aid career advancements- Required skills: assertiveness, empathy, negotiation, profit orientation, and integrity

Summer 2015: I mostly work with the contract department, issuing contracts by communicating with venues, promoters, and artist management. I also add tour dates to the company's website, document years of past show dates into the database for newly signed artists, and create deal memos from submitted offers for New Frontier Touring's roster of over 70 artists.Fall 2015: I am still involved with the contract department, however, I am working extensively with performing arts centers and non profits.

I regularly edit the catalogue, update database records, and perform any tasks necessary for Big Loud Shirt's publishing and administration department. My biggest project includes preparing financial statements for all the writers for two quarters as well as documenting thousands of NOI Statements into one organized spreadsheet.