• Processed commercial and residential orders for Peloton and Precor customers quoting, point of entry, customer payment, production scheduling and shipping through delivery to installer and end customer.• Acted as KAMs' (Key Account Manager) inside sales representative to customers andoutside parties in order to answer general inbound sales and install phone queue callsand discussed, qualified and routed clients needs.• Worked closely with multi-state installers - negotiated compensation and unexpectedcost overages as needed, set and confirmed install dates, collected documentation after install completion to ensure proper payment.• Solely managed the invoice approvals for installers across the country.

• Directly supported Supply Chain's OP - managed daily calendar; relayed important information and updates from outside parties; created, updated and improved process documentation while aiding the team in meeting project deadlines.• Coordinated complex scheduling fo Supply Chain group activities. • Managed administrative activities including synchronization of equipment needs/ services, organized office and extra-curricular supplies for in-office and remote employees, team building events and employee engagement activities.• Participated in the design and set-up of hospital rooms and Supply Chain equipment ni the office new-build.

• Collected and prioritized statuses of daily/weekly/monthly forecast data, team projects, customer service evaluations and individual tasks via Playvox and Smartsheet; shared findings during interdepartmental Quality Assurance Calibration meetings.• Routinely collaborated with the Learning & Development team to create, update and implement company-wide standard operating procedures for new hires and current employees.• Composed and lead Zoom presentations reporting on upcoming company events, colleague recognition and pertinent business updates for monthly Town Hall meetings.• Involved with employee onboarding, introduction of new concepts and addressing skills gaps uncovered during quality evaluations by means of a modern approach to multi-media training; more specifically via customized, interactive videos, individualized virtual learning paths and online certifications.Key Accomplishments:- Valued member of the Employee Engagement Team – researched vendors, detailed event expenditures and organized multistate group activities. Most notably, revamped and adapted employee interactions to completely remote celebrations and team building experiences as of March 2020 in an effort to boost morale and foster rapport during the COVID-19 pandemic.- Assisted Vice President of Customer Service with customer engagements regarding premium increase rates to aid in driving consumer loyalty of the 570K enrollments and maintaining nationwide organizational branding and presence.

• Liaised with internal project managers, international factories and external logistics service providers to meet customer requirements relating to inventory, delivery, installation and invoicing.• Responsible for daily auditing of Magnetic Resonance (MR), Image Guided Therapy(IGT), Computed Tomography (CT), Digital X-ray (DXR) and third-party vendor sales to ensure accurate configuration. sales quota management and customer purchasehistory.• Managed backorder and change order requests for multi-million dollar medicalequipment projects and installations.• Facilitated weekly progress calls with project management team; used as a platformto discuss individual/ group questions, order/delivery concerns and general updates.Key Accomplishments:- Maintain the team Daily Management Board and SharePoint site; contributing to a tangible and virtual workspace for the group to address issues, problem solve, collect metrics, identify trends, and store process documentation.- Actively participated in Philips Lean Culture by initiating and completing 20 process improvement projects (mini-Kaizens/QEKs), in relation to order intake and installation planning, of which enhanced communication and increased productivity between order administration, project management, and the sales field.- Planned, coordinated, and executed 6+ inter- and cross-departmental team building, training, and volunteer events per year; involving as many as 200 participants per activity.

• Detail-focused management of the event set-up, wedding ceremony, reception, and post-event breakdown.• Distributed itinerary/contact information and functioned as the event point person; coordinated day-of logistics and operations, as well as venue employee and vendor collaboration to ensure fluidity of the special occasion with respect to the pre-determined wedding day schedule.• Successfully implemented immediate contingency plans during adverse weather conditions, challenging guest relations, and unforeseen space reconfigurations.• Enjoyed building time-sensitive relationships with the wedding party/clientele in order to relieve unnecessary stress and worry.Key accomplishments:- Wedding Wire Couples’ Choice Awards 2014 – Recognized in the top five percent of local wedding professionals demonstrating excellence in quality, service, and professionalism.- The Knot’s Best of Weddings Pick 2014 – Nominated by local brides as being one of the best wedding venues and top wedding pros.

• Independently worked the opening and closing shifts, as well as overseeing the cleaning, maintenance, and deliveries staff/operations outside of regular business hours.• Provided customer-focused service; welcomed shoppers and assisted with merchandise questions and requests.• Managed store cash flow and inventory – selling, returning, exchanging, and restocking of sunglasses and related products; handled bank deposits, balanced point of sale drawer, and safe counts.

• Responsible for front office reception and administrative duties, including greeting guests, answering phone calls, handling club inquiries, and distributing mail.• Maintained calendar scheduling for the fitness club’s guest membership and personal training departments.• Managed membership account information and resolution of billing issues via telephone and computer correspondence.