• Establishing and communicating daily and weekly targets to over 20 non-exempt staff members across various departments• Perform and document video projector diagnostics, repairs, mainboard board level upgrades, soldering reworks and part replacements including but not limited to power supplies, optical engines and mother boards on over 15 models• Work with different programs such as DLP composer, EDID, online loaders and others to upgrade projector functionality based on various technical bulletins, service manuals and manufacturing specifications.• Launched and supervised the SMART Technologies program that produced 600 projector repairs per week• Implement and maintain ISO certification program• Writing processes and procedures, managing the day to day activities and daily workflow while developing and implementing process changes• Facilitating the training and development of team members while supervising and motivating them to achieve objectives• Ensuring customer expectations and engineering specifications are adhered to and productivity standards and goals are met• Discovering and contributing valuable data to the research and development department and at the same time driving the results needed from direct reports• Make determination when to escalate issues, decisions or department needs and requirements to facility manager

• SMART Certified Technician and Installer• Lead technician for all SMART related service and help desk inquiries• Restored audio and video systems in schools, businesses and government facilities throughout the state of Georgia• Daily contact with customers and vendors in the field • Troubleshot SMART boards, projectors, simple control systems and computers as they pertained to SMART software and setup• Served on the Research and Development team responsible for designing wall mounts for SMART boards currently used by multiple businesses and schools• Technique developer of spotting errors in SMART boards that are currently used by SMART Technologies

• New home sales agent for D.R. Horton, Beazer Homes, RHS Homes and Brayson Homes• Facilitated the sale of new luxury homes ranging up to $500,000• On-site agent starting on dirt and close out communities• Maintenance of communities and the building progress of inventory homes worth more than $4 million dollars• Sales and marketing to potential customers, fellow realtors and brokers• Coordinated and implemented special events for residents and potential customers• Active February 2003-February 2008, Inactive March 2008-August 2015

• Initial contact for all incoming traffic, phones, vendors, and leasing • Leasing of corporate and residential apartments• Organizing and completing renewals for existing residents• Outside sales and marketing to large corporations• Customer support for 1180 units