Taylor Warner Email & Phone Number

Dallas, TX, US

San Francisco, California, US

Provo, UT And Seattle, WA, US

Executive leading the data and analytics function. Built an organization of analytical and data science professionals serving the analytical needs of a global services organization, including Customer Success, Technical Account Managers, Product Support, Renewals Management and Professional Services.- Led the creation of a customer account portal serving.

New York, NY, US

• Executive for a leading insurance distribution and service company leading a cross-functional team responsible for strategic projects, data warehousing and business analysis; also led quality assurance, training and.
• Led the negotiation and implementation of a nearshore contact center, driving savings of over $2M annually
• Partnered with CFO to optimize financial and accounting processes with data tools and visualizations
• Partnered with CTO on digital transformation initiatives including the implementation of robotic process automation in contact center claims processing
• Collaborated with finance on P&L development, capacity planning and profitability analysis
• Designed compensation plans and territories for business development teams to effectively incentivize growth

Mclean, VA, US

• Lead cross-functional teams responsible for developing data science tools, business intelligence reporting and credit metrics. Led regulatory compliance and continuous improvement of decision system and adverse action.
• Owner of the development and testing of new pricing optimization model expected to drive $40M annual value
• Secured satisfactory audit results for the decision system, stress test submissions and adverse action process
• Developed machine learning models that detect and explain changes in credit and business performance
• Crafted strategy for an automotive marketing and consumer insight database using pixels & proprietary data

Mclean, VA, US

• Leader of a cross-functional team of thirty associates that transformed the consumer originations process and customer experience and led design and development of digital applications leading to a 40% reduction in.
• Won quarterly Capital One Circle of Excellence (2x) and Financial Services Mark of Distinction (2x) awards
• Presented Operations Transformation Strategies at the Annual Financial Services Analyst Summit (2x) and at the Annual Capital One Credit Summit in McLean, VA
• Managed operations credit governance and presented quarterly performance reviews to credit risk executives
• Worked directly with front-line managers to manage contact center agent performance metrics and pipelines, staffing levels and customer contact strategies which led to a 31% reduction in processing headcount
• Used machine learning models and robotic process automation to enable parallel and automated processing

Mclean, VA, US

• Managed a team responsible for strategic planning and initiatives. Developed business intelligence tools and financial models for the Home Loans leadership team. Prepared quarterly business reviews presented to senior.
• Utilized industry data and created forecasting models used by senior leaders to prioritize strategic initiatives
• Awarded quarterly Capital One Circle of Excellence for creating data products and quantitative analysis tools
• Developed contact center sales strategies, operations processes, KPIs and Salesforce.com CRM product strategy

Dallas-Fort Worth, Texas, US

• Individual performer responsible for analyzing performance trends and competitive developments, preparing presentations for senior leadership team and for evaluating strategic initiatives in the travel industry
• Collaborated across pricing, network, marketing and sales to prepare analysis of a $3B business unit and made strategic recommendations presented to senior executives including the CEO
• Analyzed the impact of a competitor’s new joint business agreement on sales, business development and travel network to develop a strategy proposal that was presented to the American Airlines, British Airways and.
• Created financial model of CBA proposals from labor groups and from prospective merger partners to assess the impact of those proposals on American’s long-term fleet, network, partnerships and business plans

Plano, Texas, US

• Individual performer analyzing strategic projects and revenue growth and business development opportunities
• Consulted with COO to develop workforce staffing models that identified ~$1.5M in annual labor savings
• Developed predictive models for double-booking program resulting in $4.5 million in revenue growth
• Created strategic plan for healthcare patient financing and health insurance to drive revenue growth >$10M

Morrisville, NC, US

Advised the CEO on go-to-market strategies and value propositions for its software as a service (SaaS) offerings for pharmacy retailers.Performed market research and analysis for use in the company’s business plan and in presentations to prospective venture capital investors.Identified business opportunities created by regulations related to Medicaid.

Marcy-l'Étoile, Auvergne-Rhône-Alpes, FR

Mapped the client contract process to identify opportunities for efficiency in order to reduce the time between contract negotiation and contract acceptance.Directed projects regarding corporate and healthcare regulatory compliance.Drafted initial response letter and due diligence request list in an equity investment of a biotech firm.

Newport Beach, California, US

Legal research and writing related to labor & employment and copyright litigation.

Dallas, Texas, US

Worked in the Finance and Labor & Employment practice groups.

Los Angeles, CA, US

Legal research and writing related to premises liability and employment discrimination.

Salt Lake City, Utah, US

Drafted appraisal reports worth over $60 thousand in revenue on a variety of commercial properties worth more than $50 million.Used replacement, comparable, and cash flow valuation methods.

Llm, Law And Entrepreneurship

Jd

Ba, Economics