Taylor Williams Email & Phone Number

Union, SC, US

Wilkes County, North Carolina, United States

Develop and maintain BI solutions, optimizing data models for actionable insightsCreate detailed reports and dashboards, enhancing decision-making processesCollaborate with cross-functional teams to streamline data workflows and improve efficiencyIdentify and resolve data discrepancies, ensuring data integrity and accuracyImplement data visualization.

Concord, NC

Prepare and deploy laptops for remote staff, enhancing field productivity and connectivityManaged IT support for 1200+ staff, optimizing laptop deployment and resolving technical issues while ensuring HIPAA compliance in NextGen EHR system.Streamlined new hire and termination processes, maintaining accurate inventory spreadsheets and managing user.

Charlotte, North Carolina, United States

Ensured accurate documentation of project progress, meticulously updating spreadsheets to reflect completed devices and current stock levels.Optimized help desk operations by efficiently managing support requests, contributing to improved response times and user satisfaction.Streamlined laptop deployment for major projects, managing ZenDesk support.

Mount Holly, North Carolina, United States

Assigned to client site Clariant, a chemical manufacturing company, in Mount HollyTracked daily helpdesk tickets and resolutions using Service NowImaged PCs to prepare them to be placed in inventory, used in lifecycle, or used as neededAssisted internal users and external contractors on-site with a variety of technical issuesHandled customer questions and.

Assist internal users with software and hardware questions.Answer phone calls and emails in a timely and professional manner.Meet with management regarding projects and project status. Experience researching issues and testing possible solutionsTroubleshoot Microsoft Office issues (Word, Outlook, Excel, etc.)Set up conference rooms for virtual meetings and.

Monroe, North Carolina, United States

- Inventory management with Destiny- Imaged Lenovo Thinkpads using SCCM- Answered tickets within Web HelpDesk- Managed School inventory and assisted students with chromebook issues.- Assisted Faculty/Staff with PC issues- Tracked help requests through ticketing system as well as email and MS Teams

Charlotte, North Carolina, United States

Working within Cherwell Service Management to answer customer tickets and requestsUsing Cisco Finesse to answer calls from customers Resolving customer questions and concerns in a concise and timely mannerTroubleshoot technical problems in a timely manner to assist both students and faculty/staffExposure to a variety of operating systems: Windows, iOS.