Senior Account Coordinator - Enterprise• Identify and resolve complex problems within a tight deadline for one of Convoy’s largest enterprise accounts• Reduce operational cost-per-shipment by creating detailed standardized operating procedures, and transitioning tasks to lower tiers• Handle escalated calls and e-mails with both customer and carrier, fully utilizing de-escalation and negotiation techniques, while adhering to company policiesAccount Coordinator - New… Show more Senior Account Coordinator - Enterprise• Identify and resolve complex problems within a tight deadline for one of Convoy’s largest enterprise accounts• Reduce operational cost-per-shipment by creating detailed standardized operating procedures, and transitioning tasks to lower tiers• Handle escalated calls and e-mails with both customer and carrier, fully utilizing de-escalation and negotiation techniques, while adhering to company policiesAccount Coordinator - New Markets• Collaborated with the product and sales team to identify areas of opportunity to build a freight-management platform and program specifically for SMB customers• Created and implemented training tools to enable “New Markets” customers to use Convoy’s new online platform• Utilized SQL to identify issues, uncover trends, and provide action plans to resolve customer pain points• Structured and implemented standardized operational processes for Convoy’s “Food Bank Donation” program, featured on the Forbes website.Account Coordinator - Commercial Growth• Provided daily support to 100+ commercial accounts, quickly resolving issues while meeting tight SLAs• Attended on-site customer visits to build relationships, discuss quarterly objectives and negotiate expansion opportunity• Performed within the top 10% of my team, maintaining the highest productivity metrics weekover week by quickly scheduling appointments and providing excellent e-mail, phone, and SMS support• Acted as the subject matter expert for Convoy’s new “drop trailer” program, providing multiple training sessions for teammates and creating clear processes to drive operational success Show less

• Managed artist’s correspondence by organizing and responding to customer inquiries• Produced promotional content and managed social media sites, maintaining a cohesive brand image (+20% engagement)• Designed and wrote newsletters and announcements

• Recommended the implementation of Gonzaga University “student dollars” (+20% sales increase)• Lead a team by delegating duties, prioritizing tasks and communicating with crew members (+30 employees)• Operated at a high-intensity yet timely pace, meeting customer expectations while maintaining cleanliness and organization

• Assisted Promotions Manager with promoting, coordinating and executing client events • Designed and developed custom sales presentations to pitch and review sales deals • Generated ideas, wrote, and edited promotional articles for Seattle Refined website • Worked alongside a sales team at Seattle’s top news station, creating innovative ways to sell television, digital and social solutions

• Sold sponsorships for advertising opportunities at the 2016 Spokane County Interstate Fair (+200k attendance)• Created a comprehensive portfolio of all sponsorship information on Microsoft Excel• Conducted research, organized data, and gathered items for client advertisements and commercials