Apex Payment Solutions is a national merchant services provider, founded by a practicing dentist. Our payment tools help practices increase collections, streamline operations, and reduce overhead costs. Apex also provides responsive customer support, unlimited training, and enterprise-level reporting with the ability to partner with practices as they continue to grow. Apex’s all-in-one platform and transparent pricing allows doctors to focus on what is truly important – caring for their patients.Manage over 10 partnerships, by forming and maintaining working relationships, creating social media campaigns and marketing materials, organizing sponsorships for conferences, and recording podcast ads. Collaborated with a third-party marketing team to create photo/video content, design a new dynamic website, and build a new contact form for new client inquiries. The new website has increased lead flow by more than 75% in addition to making the sales process more streamlined with HubSpot. Also, working with this company, I helped to build out our social media campaigns using Airtable to schedule out our social posts for the entire quarter. The social media strategy has increased lead conversion by 18%, engagement by 42%, and followers by 76%. Implemented a new CRM, HubSpot, across the entire sales team and completed the backend set up properties. Reconstructed the sales process, built email templates, and trained the entire sales team to ensure everyone was tracking their deals through the full cycle. This has lead to a higher close ratio for each sales rep and the overall company win rate improved by 50%. Recruited and trained three new employees to grow our sales, implementation, and client support teams. Managed and coached new sales team members to ensure they were adhering to the new sales process and meeting or exceeding close ratio goals.

Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform across point of sale, guest marketing, digital ordering & delivery, and payroll & HR.Traveled across Indiana/Illinois territory meeting with restaurant owners to discuss Toast's software, learn about their business needs, and develop relationships. Developed effective sales strategies for B2B sales and won multiple awards for highest close ratio and most deals won in a month. Implemented team building activities, contests, and incentives to encourage the team to exceed sales goals. Helped lead team meetings with Sales Manager and assisted in presenting information to the team.

Promoted to Sales District Leader, taking ownership of a $9 million business comprised of 12 Route Sales Representatives, 4 Route Sales Associates, 3 Full Time Merchandisers and over 30 mass merchandise and super market customers Led District 700 for the full year in 2018 to be the top district in the Indianapolis Zone in Sales at 103% and Service at 99.4%Developed a Mentor program in the Indianapolis Zone to pair tenured RSRs and Merchandisers with New Hires that ultimately reduced turnover by 22% year to date. Implemented processes to hold monthly interactive meetings and one on one connects to ensure each mentor and new hire received the support and coaching they neededSupport Zone Business Manager with staff scheduling on a weekly basis to ensure proper route coverage while representatives are on vacation or leave of absence. Create marketing decks for each period to ensure all Sales District Leaders were aware of the upcoming promotional eventsRecruit and hire full-time frontline and designate positions by attending staffing days with colleagues and conducting structured interviewsCreated multiple Diversity and Inclusion events to promote community involvement, recruitment, and engagement from the frontline and the leadership team, such as Breast Cancer Awareness, Toys for Tots, Autism Awareness, and Helping Challenged Children Collaborated with customer Market Managers on compression calls to sell in incremental displays for the holidays that were approved for over 15 super market accounts

Completed three months of route sales training in order to fully understand what goes into each day as a Route Sales Representative who service our customers on a daily basis Shadowed Sales District Leaders to learn the responsibilities of the role, such as district meetings, one on one meetings with direct reports, managing sales plan, cost control, inventory management, and customer calls Built relationships with team members in leadership as well as frontline to enhance growth and knowledge in the CPG industry - ultimately receiving praise from a tenured team

Collaborated with other employees to form ten unique social media promotional plans to increase membership registration by 35% Evaluated the outcomes of the social media posts to create intriguing, on-brand content that increased followers by 75% and engagement by 30% overall Contributed multiple ideas to the volunteer rebranding team to design a better brand platform that increased membership involvement and interactionShared best practices, success stories, and university updates through the social media platforms to drive innovative ideas and further develop Higher-Ed organizations

Designed and implemented an internal communication process to improve feedback and create additional engagement for frontline employees which will save the Indianapolis zone an estimated amount of $180,000Coordinated diversity and inclusions events for the organization like the annual golf outing benefitting Helping Challenged Children, Inc., Team Building event at Indianapolis Indians benefiting Riley Children’s Foundation, and Sales Plan Performance Contests to motivate employees, boost morale, and improve daily performanceCreated a streamlined vacation process with tracking mechanisms, rating forms, self-populating excel documents and unified templates for route books to ensure proper route coverage, accountability, and customer satisfaction

Designed promotional plans for the Lotus World Music and Arts Festival and Middle Coast Film Festival specifically designed to target a younger audienceResearched, developed, and distributed guidelines for street team of 15-20 for the marketing campaign (including signage, promotional items, etc.) while gaining experience in a guerrilla marketing strategyConducted three photography sessions of clients products and services to use for social media and websitesCreated written and visual content for five clients to redefine their brand presence onlineConstructed webpage designs for three Blueline clients to make them more visually appealing and user friendly

Collaborated with a team of 7 counselors to implement safe and exciting individual and group activities for the 8-week day camp and formed a resourceful list of supplies within the budgetContacted over five professional guests speakers to add to the value of the program Supervised children ages 4-13 at the day camp and maintained safety for all campers while leading the sport activitiesResponded rapidly to parents’ concerns and children's needs to ensure camp was efficient for the parents and enjoyable for the children

Researched and contacted over 1,000 local nonprofit organizations and charities to discuss the benefits regarding a fundraising opportunity, which raised over $5,000Organized meetings and conversations with 500 local fitness/wellness businesses to promote show exhibitsDesignated the day-of event order and managed the different performances and activities in order to keep all the events on time with the schedule