Taylor C. Email & Phone Number

• Manage 5 assigned territories, serving as a conduit helping link HCPs, Payors, Specialty Pharmacies, and patients to accomplish a mutual goal.• Organizing daily task by territory and level of urgency while being able to adapt quickly as needed.• Partner with 5 Novartis FRMs and PSCs via weekly Teams call and as needed through escalation, phone, and/or email, to proactively identify and resolve any pain points for providers and patients.• Thoroughly document partner discussions and action steps taken in the CRM tool. • Regularly conduct benefit investigations to confirm insurance type, PA necessity, copay programs, mandated specialty pharmacy, etc. and relay information to necessary personnel.• Comprehensive understanding of insurance plans, extensive experience with Medicare and Medicaid programs and benefit structures in general.• Video call demonstrations with HCPOs to educate and train on program workflow and present how to best utilize available resources like the CoverMyMeds portal. • Answer calls from Doctors’ offices, patients, specialty pharmacies, financial assistance programs, FRMs, PSCs, etc. to immediately assist with urgent case needs. -Technical Support Specialist (TSS) Liasson: Promptly escalate complex technical issues for team Mayzent via Jira ticket to the appropriate vendor, ensuring resolution within 24 hours and maintaining customer satisfaction. Extensive Case Manager Emergency Room (CM ER) experience, a tool used to adjust cases on the backend, allowing enrollment forms, Prior Authorizations, etc. to be attached to specific case.-Training Track Specialist (TST): Identify knowledge gaps within the team by answering colleagues’ daily questions and using this information to help create and update resources, as well as conduct training sessions as needed. Train colleagues through shadowing.-CSST -Kesimpta In Bound Call Pilot-Case Assignment Team

Columbus, Ohio, United States

• Act as an educator and support system for provider’s offices, pharmacies, and insurance plans on how to best utilize CoverMyMeds, as well as troubleshooting complications with the PA process to yield better outcomes for our users and patients• Prioritize tasks to assist 50-80 user’s a day by using strong communication and critical thinking skills to quickly and efficiently assist our users to provide a result driven outcome• Average audit score of 93.3%, showcasing my dedication to build relationships with our users and ability to go above and beyond for our users and patients • Practice a strong sense of empathy, understanding, and a positive attitude during difficult situations • Mentor to two new hires, meeting with them weekly to assisting them in acclimating to their role completely remote and to familiarize them with the company culture

• Act as an informal leader through the Determinator Training Track (DTT), answering peer's questions related to specific Prior Authorization determinations, while balancing my own Determinator items• Collaborate with the other members of DTT and Content Creators to construct resources on Confluence to promote a more fluid workflow• Demonstrates professionally & excellent service by calling doctors’ offices to verify accounts after researching through secure 3rd party sources• Completing weekly Verifaxes allowing PA’s to be auto shared into the user’s dashboard• Training new hires through the Shadow Team, introducing the Specialist workflow and how to thrive in Determinator• Mentoring new hires assisting them in acclimating to their role and the company culture• Using insurance identifiers to choose Prior Authorization forms in Queuetopia Form Pick, calling pharmacies to verify insurance information when necessary

Dublin, Oh

Demonstrates excellent customer service by assisting guests throughout the store, answers calls, determines placement of products ensuring they’re readily available to guests, orders products needed daily, creates signage using creative skills, prepares food/samples for guest and employees, stock shelves, run register as needed, collaborate with crew needs in order to achieve a common goal as a team

Athens, Oh

Determines guest's reservations, assign rooms, accommodate to special request when applicable. Verifies payment method, follows procedures related to checking payment, work closely with other departments, such as house keeping and maintenance. Also, ensuring safe key control and up-selling special packages to ensure the guest has an exceptional experience through my outstanding customer service skills.

Athens Oh

After feeling confident in my role as a student manager, I was promoted and in charge of directing and training over 130 student workers on drinks, safety, general procedures, also completing training documentation for all workers. As well as spontaneously stopping by to ensure workers are properly trained, dressed, and carrying out their tasks appropriately. Visiting each location daily and making sure cooler temperatures are tracked and logged. Lastly, making sure exceptional customer services is provided at all times. This title included working at four different coffee shops on campus; Front Room Coffee House, Bibliotech Cafe, Steam Station, OU-HCOM Cafe. This portrays my ability to adapt to new situations and working environments.

Front Room Coffee House, Bibliotech Cafe, Steam Station, Ou-Hcom Cafe

In charge of overseeing over 130 student workers, making sure they’re on time and properly dressed. Also delegating tasks amongst them, ensuring the daily cleaning list is completed, shelves are stocked, coffee is freshly brewed, etc. If any problems arise on shift it is the student manager who is responsible for taking corrective action. This title also includes four different cafes; Front Room Coffee House, Bibliotech Cafe, Steam Station, and OU-HCOM Cafe as places that I work weekly and must stay informed about.

Athens Oh

Positions include preparing different food bars and buffets, decorating for events, wait staff, and clean up crew for banquet events.

Athens Oh

In charge of preparing, cooking, and presenting food efficiently for thousands of patrons on a regular daily basis and for large events.

Dublin Oh

My responsibilities included assisting with sales out on the floor, counting the drawers at the end of the night, and running register during shifts. Also product knowledge is crucial to helping customers and providing exceptional customer service. How to handle an incoming shipment, stocking those products properly and also how to approach theft.