Taylor C. Email & Phone Number

• Manage 5 assigned territories, serving as a conduit helping link HCPs, Payors, Specialty Pharmacies, and patients to accomplish a mutual goal.
• Organizing daily task by territory and level of urgency while being able to adapt quickly as needed.
• Partner with 5 Novartis FRMs and PSCs via weekly Teams call and as needed through escalation, phone, and/or email, to proactively identify and resolve any pain points for providers and patients.
• Thoroughly document partner discussions and action steps taken in the CRM tool.
• Regularly conduct benefit investigations to confirm insurance type, PA necessity, copay programs, mandated specialty pharmacy, etc. and relay information to necessary personnel.
• Comprehensive understanding of insurance plans, extensive experience with Medicare and Medicaid programs and benefit structures in general.

Columbus, Ohio, United States

• Act as an educator and support system for provider’s offices, pharmacies, and insurance plans on how to best utilize CoverMyMeds, as well as troubleshooting complications with the PA process to yield better outcomes.
• Prioritize tasks to assist 50-80 user’s a day by using strong communication and critical thinking skills to quickly and efficiently assist our users to provide a result driven outcome
• Average audit score of 93.3%, showcasing my dedication to build relationships with our users and ability to go above and beyond for our users and patients
• Practice a strong sense of empathy, understanding, and a positive attitude during difficult situations
• Mentor to two new hires, meeting with them weekly to assisting them in acclimating to their role completely remote and to familiarize them with the company culture

• Act as an informal leader through the Determinator Training Track (DTT), answering peer's questions related to specific Prior Authorization determinations, while balancing my own Determinator items
• Collaborate with the other members of DTT and Content Creators to construct resources on Confluence to promote a more fluid workflow
• Demonstrates professionally & excellent service by calling doctors’ offices to verify accounts after researching through secure 3rd party sources
• Completing weekly Verifaxes allowing PA’s to be auto shared into the user’s dashboard
• Training new hires through the Shadow Team, introducing the Specialist workflow and how to thrive in Determinator
• Mentoring new hires assisting them in acclimating to their role and the company culture

Dublin, OH

Demonstrates excellent customer service by assisting guests throughout the store, answers calls, determines placement of products ensuring they’re readily available to guests, orders products needed daily, creates signage using creative skills, prepares food/samples for guest and employees, stock shelves, run register as needed, collaborate with crew needs.

Athens, OH

Determines guest's reservations, assign rooms, accommodate to special request when applicable. Verifies payment method, follows procedures related to checking payment, work closely with other departments, such as house keeping and maintenance. Also, ensuring safe key control and up-selling special packages to ensure the guest has an exceptional experience.

Athens OH

After feeling confident in my role as a student manager, I was promoted and in charge of directing and training over 130 student workers on drinks, safety, general procedures, also completing training documentation for all workers. As well as spontaneously stopping by to ensure workers are properly trained, dressed, and carrying out their tasks.

Front Room Coffee House, Bibliotech Cafe, Steam Station, OU-HCOM Cafe

In charge of overseeing over 130 student workers, making sure they’re on time and properly dressed. Also delegating tasks amongst them, ensuring the daily cleaning list is completed, shelves are stocked, coffee is freshly brewed, etc. If any problems arise on shift it is the student manager who is responsible for taking corrective action. This title also.

Athens OH

Positions include preparing different food bars and buffets, decorating for events, wait staff, and clean up crew for banquet events.

Athens OH

In charge of preparing, cooking, and presenting food efficiently for thousands of patrons on a regular daily basis and for large events.

Dublin OH

My responsibilities included assisting with sales out on the floor, counting the drawers at the end of the night, and running register during shifts. Also product knowledge is crucial to helping customers and providing exceptional customer service. How to handle an incoming shipment, stocking those products properly and also how to approach theft.