- Established and maintained Chief Customer Officer management system- Managed strategic transformation program with 10 projects- Created Board Deck collateral on behalf of Customer Experience team- Frequent communication with leadership team to triage requests- Maintained cross-departmental relationships to enable collaboration- Provided review, analysis and recommendation for high impact decisions

- Established strategic transformation program; goals, projects, operating model, management system, roadmap- Weekly engagement with department leadership and Chief Customer Officer for program updates- Planned and facilitated leadership and department offsites & design thinking/strategy workshops- Assisted in the facilitation of the Objectives & Key Results (OKR) framework

- Drove project execution, refined project purpose, definition and scope- Identified and managed stakeholder expectations; led communication efforts to ensure transparency - Created paths of execution, including outline of project plan, milestones, tasks, and timelines- Identified risk and mitigation strategy, proactively managed changes-Led project team meetings to review progress with key core team members- Proposed recommendations and adjustments to process and goals

- Collaborated with external designers on new product launches regarding initial planning, development, operational readiness, and market launch- Worked with Product Development Team on planning, developing, and implementing product strategies- Assisted with developing a 3-year product and financial action plan based on trends & competitive research, analyses of current portfolio, & industry development opportunities

- Assists with planning, developing, designing, and implementing product development strategies - Supports product life cycle activities including; research, project planning and development, launch, and discontinuations- Works collaboratively with Field Sales, Marketing, Procurement, Operations, and Engineering- Develops and gives product presentations in support of information requirements for sales meetings, new product launches, dealer and sales training, customer visits, and… Show more - Assists with planning, developing, designing, and implementing product development strategies - Supports product life cycle activities including; research, project planning and development, launch, and discontinuations- Works collaboratively with Field Sales, Marketing, Procurement, Operations, and Engineering- Develops and gives product presentations in support of information requirements for sales meetings, new product launches, dealer and sales training, customer visits, and project approvals- Assists with developing 3-year product and financial strategies and action plans based on trends research, response to product line strengths and weaknesses, opportunities, and competitive research - Ensures appropriate training and communication efforts for release of new products, along with ongoing training efforts that target both internal and external audiences Show less

- Communicated with sales representatives regarding the status of potential project opportunities- Completed competitive analyses to determine discounting and pricing for large projects- Led the Salesforce integration for Gunlocke by being the main point of contact for the HNI Corporation, as well as developed and implemented a training plan for Field Sales - Managed Salesforce and monitored the sales funnel- Compiled a Topline Forecast based on the sales funnel and financial… Show more - Communicated with sales representatives regarding the status of potential project opportunities- Completed competitive analyses to determine discounting and pricing for large projects- Led the Salesforce integration for Gunlocke by being the main point of contact for the HNI Corporation, as well as developed and implemented a training plan for Field Sales - Managed Salesforce and monitored the sales funnel- Compiled a Topline Forecast based on the sales funnel and financial reports to present to upper management on a weekly basis- Responded to Request for Proposals by collaborating with sales representatives and designing proposal documents Show less

- Involved in the planning and implementation of twelve outreach activities and events.- Assisted in writing, proofreading, and creating a variety of publications such as the District Newsletter, Social Media Posts, Letters, and Press Releases.- Used Microsoft Office programs to create and manage calendars, event grids, budget trackers, and checklists.- Enhanced my knowledge of the government procurement system by working with estimates, invoices, and shipments while tracking… Show more - Involved in the planning and implementation of twelve outreach activities and events.- Assisted in writing, proofreading, and creating a variety of publications such as the District Newsletter, Social Media Posts, Letters, and Press Releases.- Used Microsoft Office programs to create and manage calendars, event grids, budget trackers, and checklists.- Enhanced my knowledge of the government procurement system by working with estimates, invoices, and shipments while tracking expenditures for a $380,000 department budget. Show less

- Graded written examinations for an undergraduate Political Science course in Fall 2013 and Spring 2014. - Coordinated with the course professor and co-graduate assistant on grading criteria and techniques. - Held weekly office hours, made appointments, and communicated through email to assist students with course material.

- Responsible for research on a team project and providing written reports on findings.- Worked on a project of a sensitive and confidential nature. - Helped develop ideas for better data collection methodologies.

- Wrote letters of correspondence to constituents in the Western New York region- Listened and resolved constituent questions regarding the election- Collected and compiled information regarding public agencies in the district for a contact database

- Assisted attorneys in various departments (collections, real estate, probate, etc.) by compiling and organizing document.- Process served to various defendants at their homes, work, or current location by providing legal notice for a response. Documented all actions and surroundings in concise detail for preparation in any later disputes.- Responded to client questions regarding meetings and payments.- Assisted with balancing the monthly budget for the Collections Department.

Work Study- Assisted students with questions.- Conducted research and typed documents for professors.