Taylor Hoffmann Email & Phone Number

Edmonton, Alberta, Canada

• Balanced Body Systems certified cycle, row and HIIT instructor at Hive Fit Co.
• Completed over 60 hours of Cycle, Row and HIIT group instructor training
• Teach motivating and challenging group classes that upheld all studio standards to ensure participant satisfaction
• Manage multiple weekly classes with lots of variety and creativity while maintain an emphasis on participant’s safety

Edmonton, AB

• Provided exceptional customer service to hundreds of clients on weekly basis by ensuring all company values were upheld
• Led sales and marketing strategies which included developing detailed communication strategies in collaboration with team members
• Led all daily operations including customer service, emails, managing phone line, and managing staff
• Assisted owner with financial administrative work including invoicing, receipt organization and budget management
• Led a staff and instructor team of over 15 to provide the best class and studio experience for all clients
• Maintained high staff retention through strong support and coaching practices

Edmonton, Alberta, Canada

• Led a team of over 10 employees to reach and exceed monthly and quarterly goals using strong communication skills and delegation to develop team members
• Assisted in opening a new shop location. Including hiring staff, organizing and implementing sale system within Shopify platform
• Provided exceptional customer service to clients increasing long term brand awareness and developing relationships with clients by maintaining company values
• Assisted owner and operations supervisor with purchasing new stock on a seasonal basis by following trends and anticipating the needs of clientele
• Led all technical advances and solved all technical problems in the retail system within 2 hours of issues arising within Shopify platform
• Maintained and collaboratively worked to improve the e-commerce store within Shopify

Edmonton, Alberta, Canada

• Managed and kept an inventory of over 5,000 clothing items with high inventory accuracy through daily inventory checks within Shopify platform
• Assisted in the implementation of digital inventory process from a manual tracking system that resulted in over 90% accuracy in inventory and fewer errors
• Developed, implemented and maintained theft prevention strategies across all store locations by identifying problem areas, researching theft prevention strategies to create company policies
• Managed all online store shipping orders which included an average of 100 orders a week from packaging, shipping and coordination with Canada post within the fulfillment area
• Streamlined shipping policies to help increase proficiency and minimize errors
• Created custom packaging for shipping orders that led to higher brand awareness

• Anticipated customer needs and provided them with high quality service to ensure customer satisfaction
• Met and exceeded monthly and quarterly sale and conversion goals
• Developed company training manual and all training protocols for new employees
• Assisted manager and assistant manager in training new staff while ensuring all training protocols and checklists were completed
• Assisted with social media stories, posts and overall campaign ideas