Taylor Kerr Email & Phone Number

Colorado, United States

- Provide SME guidance and training for the functions of other team member roles- Attend meetings and project briefings to provide information and direction to other team members- Allocate resources to help manage work/life balance of all team members- Manage timecards, role requirements, career growth, and well-being of all team members- Provide technical support for all service asset licensing, warranty inquiries, and needs- Manage support accounts for all available service assets

Colorado, United States

- Oversaw and managed software and hardware asset tracking tasks related to warranty and maintenance support contracts- Updated and maintained records and databases with accurate asset, system, and usage information- Worked with project managers, end-users, and vendors to complete software procurement, documentation, and delivery tasks- Provided licensing and warranty break-fix support for maintained assets

Colorado, United States

- Performed IT Helpdesk support for diverse clientele spanning small businesses to hospitals- Maintained Windows Server, Active Directory, Microsoft Exchange, and Office 365 assets- Created, maintained, and resolved helpdesk tickets- Answered inbound call center customer service requests- Frequently participated in 24-hour on-call helpdesk support- Performed troubleshooting and repair of both hardware and software- Helped organize and provide software licensing information for installations- Developed and maintained New-Hire training and SOP documentation

Colorado, United States

- Performed premiere escalation Office 365 support for Fortune 500 companies- Maintained ownership of support tickets from first contact through resolution- Received hands-on Office 365 support training directly from Microsoft employees- Utilized a team environment to scope, research, troubleshoot, and resolve problems

Kansas, United States

- Performed hands-on IT support for 18 surrounding counties- Utilized Active Directory, Microsoft System Center, and Microsoft Deployment Toolkit- Tracked and maintained hardware, software, and licensing for all managed locations- Managed purchasing, storage, and disposal of hardware assets

Oklahoma, United States

- Maintained existing duties from the previous position with the City of Guymon- Managed setup, licensing, and maintenance for ESRI ArcGIS Server, Pro, and Online- Attended business travel for education and training- Assisted with an inbound Call Center and associated Work Orders- Contributed to Public Relation events via photography, digital art, and graphic design

Oklahoma, United States

- Performed IT Helpdesk support on a two-person team- Assistant to the IT Director- Performed Junior System Administrator duties including managing the network, servers, and workstations- Utilized large-format printers and scanners for map-making- Managed and maintained digital GIS assets using the ESRI ArcGIS Suite- Utilized Trimble GPS devices to personally collect data for the GIS asset library

Oklahoma, United States

- Filmed, edited, and produced video content- Wrote, produced, and starred in an original local-access TV program- Assisted with public relations events with the Marketing team- Helped develop and promote new marketing plans