Taylor Matheron Email & Phone Number

Cambridge, England, United Kingdom

Configured new user/leavers accounts via the use of the Office365/Exchange admin center, and Active Directory.Provided 1st line IT support to employees in office and in remote locations through face to face, telephone, email, and remote connection.Managed, set-up, and repaired a multitude of devices and hardware such as gaming consoles, thick clients, and a wide array of handheld devices.

St.Neots, Cambridgeshire, United Kingdom

Liaising with clients with regular emails and daily reports to ensure customer satisfaction and work is handed in time to their specifications.Vetting and amending issues, reporting back to testers for feedback and additional training on improving bug standards.Leading teams through testing, ensuring a high standard of work and that everyone is able to complete their work effectively.Reporting back to my Line Manager to keep up with communication on team needs and priorities, via information gathered in 1-1s and team meetings.

St.Neots, Cambridgeshire, United Kingdom

I have completed QA testing across all current platforms, such as PS4, XB1, Switch, PC, and a wide range of mobile devices.Worked within a range of issue tracking software, such as JIRA, Mantis, and Redmine, as well as collaboration software such as Confluence and management tools such as TestRail.Completed processes such as smoke testing, general destructive testing.Writing clear and accurate bug reports.Followed bug lifecycles and updated them as required.