Taylor Mcculley, Cprp, Pmc-I Email & Phone Number

Tucson, Arizona, United States

- Manages a $4.5M+ ARR portfolio of top solution clients, building trust and historically exceeding retention goals. - Moderator of user groups and conductor of stakeholder interviews to ensure diverse customer perspectives are heard and incorporated into development plans.- Proactively engage in high-level scoping and refinement meetings to gain deep insight into the development process and actively influence product decisions by advocating for the voice of the customer. - Utilize product knowledge to develop comprehensive help center articles and bestpractice SOPs, empowering both customers and internal teams to navigate the system efficiently, leading to increased client satisfaction. -Foster strong relationships with key stakeholders, resulting in deep customer understanding and consistently high GRR. - Leverage senior product experience to mentor colleagues and contribute best practices. - Partner with Technical Support to prioritize client accounts and expedite issue resolution. - Facilitate client connections and knowledge sharing through networking and community initiatives. - Recognized as a trusted expert on the solution and parks & recreation industry, providing strategic guidance to clients and internal stakeholders. - Analyze client needs, system configurations and priorities to optimize system usage and drive value realization.

Phoenix, Arizona

- Led discovery and needs analysis for clients, tailoring custom implementation timelines for Recreation Management software and exceeding satisfaction thresholds. - Delivered consulting services (business & technical) to maximize client utilization of Recreation Management, streamlining operations and boosting ROI in park and recreation departments. - Built and refined the Recreation Management Implementation Consultant onboarding program, continuously enhancing best practices.- Mentored new hires as an "onboarding buddy," accelerating their Recreation Management product knowledge and empowering them to excel in park and recreation software implementations.- Orchestrated client-facing communication, meetings and project engagements for Recreation Management implementations, driving transparency and satisfaction.- Empowered clients through coaching and training, enabling them to confidently utilize Recreation Management software and build out their park and recreation systems.- Safeguarded project success by consistently meeting agreed-upon quality, schedule, budget and deliverable expectations for Recreation Management implementations. - Secured successful deployments of Recreation Management software at Miami-Dade County, FL ($10m APV) and Pasadena, CA ($2.5m APV) with 100% client satisfaction.- Consistently maintained a 95% Client Satisfaction Rate on post-launch surveys for Recreation Management implementations, showcasing exceptional service delivery.- Managed post-launch experience for key enterprise clients, including custom development, enhancement showcases and strategic consulting for Recreation Management solutions.

Anthem Civic Building

- Developed and delivered compelling quarterly presentations to the Board of Directors, effectively communicating key performance indicators, operational updates and strategic initiatives.- Spearheaded the CivicRec implementation project for Anthem Community Council, ensuring successful and timely deployment within budget and on schedule. - Analyzed and prepared budgets for relevant programs, optimizing resource allocation and financial performance.- Led a team of eight part-time customer service employees and one full-time supervisor, providing coaching, feedback, and performance management to ensure exceptional customer service.- Served as the CivicRec Subject Matter Expert (SME) for the entire organization, providing expert guidance and resolving questions, issues, and requests related to the platform.

Anthem Civic Building

- Developed and delivered compelling quarterly presentations to the Board of Directors, effectively communicating key performance indicators, operational updates and strategic initiatives.- Spearheaded the CivicRec implementation project for Anthem Community Council, ensuring successful and timely deployment within budget and on schedule. - Analyzed and prepared budgets for relevant programs, optimizing resource allocation and financial performance.- Led a team of eight part-time customer service employees and one full-time supervisor, providing coaching, feedback, and performance management to ensure exceptional customer service.- Served as the CivicRec Subject Matter Expert (SME) for the entire organization, providing expert guidance and resolving questions, issues, and requests related to the platform.

Anthem, Arizona

- Collaborated with the Director to plan and execute single and multi-day events for diverse community audiences, ensuring successful outcomes within budget and timelines.- Developed comprehensive site maps, planned event logistics and designed physical layouts to optimize visitor flow, resource utilization and overall attendee experience.- Created detailed facility task lists for each event, streamlining communication, promoting consistency and guaranteeing seamless execution.

Phoenix, Arizona Area

•Recruited, oversaw and managed volunteers and vendors•Created awareness through online media and grassroots promotion products•Set-up, produced, and tore down all RAW showcases•Scouted, maintained contact and worked directly with the artists•Pursued and created relationships with sponsors

Phoenix, Arizona Area

•Trained all new employees on the specifics of the restaurant, as well as the Westin Brand •Set up numerous banquets and other special events according to the BEO, worked directly with clients

Phoenix, Arizona Area

•Assisted in planning, implementation and execution of Phoenix Fashion Week and smaller events •Recruited, oversaw and managed volunteers •Assembled media kits, contacted and worked directly with designers, sought out and created relationship with sponsors•Built a contact database, created a volunteer schedule for the entire week of Phoenix Fashion Week

Bachelor Of Science (Bs), Tourism, Development, & Management- Sustainable Tourism, Magna Cum Laude

Activities and Societies: Medallion Scholar

Certificate, Convention Sales & Meeting Planning, Magna Cum Laude

Activities and Societies: ASU Alumni Medallion Scholarship Program