Taylor Phillips Email & Phone Number

• Created API integrations with CRM software.
• Developing and supporting client websites and internal projects.
• Recreating and resolving issues relating to client sites and internal projects and documenting resolution steps.
• Maintaining documentation with new enhancements or functional changes.

• Testing financial transaction workflow, transaction journal, and end-user security role updates for accounting software.
• Manually testing a new BI dashboard, parameter changes, and reports developed by teammates.
• Resolving Tier 3 tickets by updating user and security permissions, database tables, and report parameters.
• Creating and executing test plans and analysis on new features, refactored code, and quarterly releases as part of an Agile team.
• Detecting and tracking defects in software and releases.
• Assisting in the effort to maintain test instances of the development environment and other software tools used and maintained by the team.

Dickson County, Tennessee, United States

• Automated generation of compliance letters resulting in saving 30-40 hours per month for Compliance and Operations staff.
• Automated reports and alert generation resulting in an additional time savings of 10 hours per month for Compliance and Operations staff.
• Lead initiative for paperless statement signups resulting in a 17% increase in adoption rates for paperless statements and reduced costs.
• Assisted senior management in strategic planning for the bank including the implementation of new banking products and services.
• Developed and maintained reports for senior management on various bank activities.
• Implemented new compliance software to replace existing products in the process of being sunset.

Dickson, Tennessee, United States

• Responsible for all online customer facing products and services.
• Assisted senior management in selecting and implementing new customer facing products and services.
• Lead projects to implement and roll out a new online banking site, a mobile application, mobile deposits, and mobile debit card controls and alerts.
• Completed User Acceptance Testing on all new products and services.
• Created documentation used by all members of the bank's staff on the banks products and services.
• Lead training of bank staff on all new products, services, and features.

Dickson County, Tennessee, United States

• Established processes to support customers and employees related to online customer facing products and services.
• Provided support to customers on escalated issues and tickets for Online Banking and related products and services.
• Created training documents for bank staff on Online Banking related products and services.
• Completed periodic training for bank staff on Online Banking related products and services and general customer support best practices.
• Created and monitored reports on Online Banking related products and services and presented those reports to senior management for leadership meetings.
• Provided general technical support as needed to customers and bank staff.

• Supervised Front End department including all front end staff on shift
• Ran Customer Service desk
• Performed cash drawer audits
• Completed opening and closing duties: self check out audits, lottery audits, money service audits, etc.
• Trained new front end staff including cashiers and courtesy clerks

Associate Of Arts And Sciences - Aas, Computer Science, 3.82

• Finalist for Outstanding Graduate- CIT • Finalist for Excellence Award- Business and Technology Division • Dean's List Spring 21 & 22..

General Education