Taylor Phillips Email & Phone Number

• Created API integrations with CRM software.• Developing and supporting client websites and internal projects.• Recreating and resolving issues relating to client sites and internal projects and documenting resolution steps.• Maintaining documentation with new enhancements or functional changes.

• Testing financial transaction workflow, transaction journal, and end-user security role updates for accounting software.• Manually testing a new BI dashboard, parameter changes, and reports developed by teammates.• Resolving Tier 3 tickets by updating user and security permissions, database tables, and report parameters.• Creating and executing test plans and analysis on new features, refactored code, and quarterly releases as part of an Agile team.• Detecting and tracking defects in software and releases.• Assisting in the effort to maintain test instances of the development environment and other software tools used and maintained by the team.• Collaborating with developers and engineers, functional analysts, and customer agencies to determine solution requirements.• Completing SAFe Scaled Agile iteration documentation for team and domain such as scorecards and retrospectives and hosting retrospective and iteration goal meetings.

Dickson County, Tennessee, United States

• Automated generation of compliance letters resulting in saving 30-40 hours per month for Compliance and Operations staff.• Automated reports and alert generation resulting in an additional time savings of 10 hours per month for Compliance and Operations staff.• Lead initiative for paperless statement signups resulting in a 17% increase in adoption rates for paperless statements and reduced costs.• Assisted senior management in strategic planning for the bank including the implementation of new banking products and services.• Developed and maintained reports for senior management on various bank activities.• Implemented new compliance software to replace existing products in the process of being sunset.• Lead training program for all bank employees.• Acted as primary contact between external auditors and the bank.

Dickson, Tennessee, United States

• Responsible for all online customer facing products and services.• Assisted senior management in selecting and implementing new customer facing products and services.• Lead projects to implement and roll out a new online banking site, a mobile application, mobile deposits, and mobile debit card controls and alerts.• Completed User Acceptance Testing on all new products and services.• Created documentation used by all members of the bank's staff on the banks products and services.• Lead training of bank staff on all new products, services, and features.

Dickson County, Tennessee, United States

• Established processes to support customers and employees related to online customer facing products and services.• Provided support to customers on escalated issues and tickets for Online Banking and related products and services.• Created training documents for bank staff on Online Banking related products and services.• Completed periodic training for bank staff on Online Banking related products and services and general customer support best practices.• Created and monitored reports on Online Banking related products and services and presented those reports to senior management for leadership meetings.• Provided general technical support as needed to customers and bank staff.

• Supervised Front End department including all front end staff on shift• Ran Customer Service desk• Performed cash drawer audits• Completed opening and closing duties: self check out audits, lottery audits, money service audits, etc.• Trained new front end staff including cashiers and courtesy clerks

Associate Of Arts And Sciences - Aas, Computer Science, 3.82

• Finalist for Outstanding Graduate- CIT • Finalist for Excellence Award- Business and Technology Division • Dean's List Spring 21 & 22..

General Education