Trained and supported end-users with software, hardware and network standards and use processes.Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.Trained users on how to properly operate equipment and software programs.Loaded software, granted permissions and configured hardwareImplemented security policies and distributed updates to endusers.

Imaged new systems such as laptops, desktops, ipads and other devices for end users.Maintained an active directory to ensure proper permissions were given to users.Managed inventory of all hardware to ensure readiness for new employees or out of date hardware needing replaced.Assisted end users with any technical issues through helpdesk support.

Installed replacement parts and components as well as entire systems.Updated logs of actions taken using FOSS computer tracking system.Inspected systems in use to detect problems, complete maintenance and recommend solutions.Trained junior maintenance professionals on correct repair and cleaning procedures.Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.