Taylor Sternberg Email & Phone Number

San Francisco, California, Us

- Built creator strategy and lead recruitment, onboarding, and management of over 10,000 players and creators across 60+ live and online events annually.- Lead cross-functional teams to integrate marketing content, including live streams, videos, and social media campaigns.- Directed marketing budget and ROI analysis across creator-driven activations, ensuring successful partnerships with key influencers.- Increased NPS by 12% by building relationships with key creators in the Twitch creator ecosystem while managing effective feedback loops to improve event experiences.- Developed the Twitch Rivals Code of Conduct guidelines, leading to a reduction of event infractions by 20%.- Designed, built, and managed a custom CRM for all Twitch Original Content for tracking of KPIs, metrics, community sentiment, engagement trends, and efficiency automations.

San Jose, Ca, Us

- In charge of end-to-end email comms development.- Manage end-to-end web development, landing pages, build, deployment, and analytics.

Mountain View, Ca, Us

• Lead email CRM comms projects that saw an increase in app downloads per click, a significant increase in downloads per view, and a large overall reduced cost (analytics confidential), all above industry average.• Lead developer email comms project that saw a above industry open rate, and above industry click-to-open rate (analytics confidential).• Project managed external vendors for various build projects.• Lead Social Media accounts to drive app downloads, video views, and brand recognition.• Created tracking system for all projects, increasing visibility to the entire org where needed.

• Manage prospect and customer comms to drive retention, revenue, and brand.• Drive content for Instagram and Facebook. Daily posts with stories, content, and collaboration.• Manage community events for increased retention and brand loyalty.• Manage CRM system, and entire customer funnel, from lead to conversion.

San Francisco, Ca, Us

(Promotion - Hand Selected by CMO)Contributed to creating 3x Annual Contract Value pipe YoY from the following programs:• Managed Community and Social Media accounts to build $20 million in yearly pipeline, beat industry lead-to-conversion average by 100% through content, engagement, and influence.• Executed, coded, designed, and analyzed email marketing programs to both customers and prospects, with a 22% and 8% open and clickthrough rate (both above industry average).• Project managed partners and contractors on content, graphics, and other media for release activities.• Associate managed yearly user conference with pre and post plans to increase performance in the future.• Purchased and A/B tested marketing programs across paid and earned channels.

San Francisco, Ca, Us

**Promotion• Managed relationships with customers to make sure their needs were satisfied on going live with the product.• Planned, executed, and delivered 6-12 week implementation plans, the fastest in the industry.• Created collateral, both video and written, to guarantee success in product rollout to each customer.• Built strong customer relationships, and created an objection handling strategy database to speed implementation processes by a week.

San Francisco, Ca, Us

• Maintained a consistently high 3.8/4 CSAT score, and ticket turnaround time.• Communicated customer requests across Twitter, Facebook, LinkedIn, desk.com, and UserVoice to theproduct team.

Los Gatos, Ca, Us

• Managed the implementation of the corporate website, increasing unique visitors and inbounds by 3x.• Increased efficiency between teams by managing and administering the CRM System.

(“In Bed With Joan” - Winner of Cynopsis Digital Model D Awards: Best Web Series - Informational / Lifestyle)• Managed and engaged with a community of 11,000+ fans across social media channels, and community on Facebook.• Increased views to over 3 million and 45,000 subscribers.• Creative advisor and video coordinator.

New York, Ny, Us

-Understudy to four tracks (vocal, blocking, and choreography).-Coordinated and participated in charity events, promo events, and fan outreach.

-Managed the shoot team and coordinated crew scheduling.-Directed interviews with cast on camera.-Directed story and creative direction.-Partner in the TV Network pitch team.

-Managed a team of freelance writers creating stories for the day.-Lead on content direction and deployment.-Developed and managed CMS framework.

New York, Ny, Us

-Helped to coordinate shoot logistics on and off set.-Handled deliveries and pickups of scripts and essential components.-Office IT Manager.

Gb

-Was part of the team that choreographed the TV Special.-Managed 30 cast members, and taught them the choreography.

-Helped coordinate shoot logistics on and off set, including talent coordination.-Handled music clearance and rights management.